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Pricing Client Care Specialist - Quoting For International Freight Forwarder
Company | Priority Worldwide Services |
Address | , Compton, 90220, Ca |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-11 |
Posted at | 11 months ago |
Priority Worldwide is a growing world leader in freight forwarding, which operates a fast-paced, eco-friendly, and cutting-edge business with company-owned offices in over 13 countries. We are a service company that strives to provide the Ultimate Customer Experience for our clients. A friendly attitude and teamwork are essential to maintaining healthy vendor relations and interoffice moral. Fundamental responsibilities for all office employees include answering phones and taking pickup and quote requests from customers.
Primary functions of Pricing & Client Care Specialist include providing quotes to clients and assisting to secure quoted shipments through quotation follow up, relationship building and tracking quoting successes and weaknesses. Follow up to include contacting clients to get feedback on quotes, asking for the business, asking for more opportunities and sharing industry knowledge which will promote customer confidence and comfort with Priority Worldwide. As a Pricing & Client Care Specialist you are a key contact to all our clients, the constant focus on excellence and provision of the Ultimate Customer Experience is compulsory.
Daily Responsibilities:
- Monitor and issue quotes in accordance with each customer’s deadline.
- Supporting and assisting the Customer Service team as needed, including tracing, tracking, and updating customers on shipment status
- Maintain positive relationships with vendors, carriers, agents, and customers.
- Answering phones and responding to both customer and vendor needs via phone and email.
- Quote follow-up within 30 minutes via phone to confirm receipt of quote and obtain feedback in order to secure business and increase % of quote-win ratio.
- Resolution of discrepancies with vendors, clients, and internal team members. Follow through until issues are fully cleared.
- Work closely with sales and operations. Attendance to sales and operations meetings on request.
- Assist with preparing quoting reports for sales and management staff.
- Assist with sales proposals as needed.
- Active communication with inside and outside sales and operations to ensure proper routings, tariffs and margins are used and to provide and receive feedback.
- Direct negotiation with vendors to secure the best rates/service, including reaching out for spot and promo rates.
- Assist with the daily management of the Hawaiian Government Freight Management (GFM) quoting system. Including:
- Use knowledge to maximize overall margins.
- Building rapport with customers through consistent communication, asking for more opportunities and sharing industry knowledge to promote customer confidence and comfort with Priority Worldwide.
- Turnover of successful quotations to the operations departments.
- Maintenance of current vendor tariffs in CargoWise, Priority shared drive, and Cargo Office tariff platform.
- Consistently prepare quotes in CargoWise using market intelligence. This requires detailed analysis of shipment requirements, client specific requirements, client tariffs, Priority tariffs, vendor tariffs, and agent rates.
- Entry of new/unquoted shipments and conversion of quotes to shipments as needed as a backup for operations or when the client requests immediate tracking details.
- Prepare quotes for Priority’s diverse customer base, including Government/Defense & Commercial Clients.
Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:Required Skills and Competencies:
- Strong computer skills
- Prior experience in domestic and/or international freight forwarding pricing/quoting
- Strong organizational skills to ensure accurate and timely completion of quoting duties
- Experience negotiating rates with all transportation modes
- Ability to deal well with stressful situations
- Strong verbal and written communication skills
- Friendly and professional customer-oriented skills, including the ability to recognize the importance of customer satisfaction and good vendor relations
- Strong team ethics
- Clear understanding of multiple modes and services within the transportation/logistics industry
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