Ecommerce Operations Specialist Jobs

About The Job

Right Side Up is a platform of premium marketing and Ecommerce talent—with all of the chops, and none of the agency fluff. We’re trusted by the most buzzed-about early-stage ventures, the fastest growing tech companies, and well-established Fortune 500 teams to do one thing better: GROWTH.

Some of our clients include Stitch Fix, Sephora, Yelp, Sun Basket, Crunchbase, DoorDash and Calm, among many others.

What you’ll do:

• Collaborate with internal teams, including marketing, product development, and finance, to align Amazon strategy with overall business objectives.
• Develop and execute a comprehensive Amazon.com strategy to drive sales growth and brand visibility.
• Manage and optimize product listings, ensuring accurate and compelling content, including product titles, descriptions, images, and other relevant information.
• Maintain inventory levels and collaborate with internal teams to ensure adequate stock is available to meet customer demand.
• Monitor and analyze key performance metrics, including sales, conversion rates, and advertising ROI, to identify opportunities for growth and improvement.
• Utilize Amazon's advertising tools, such as Sponsored Products and Sponsored Brands, to increase product visibility and sales.
• Oversee and optimize the fulfillment process, including FBA (Fulfillment by Amazon) and other third-party logistics providers, to ensure timely and accurate delivery of products.
• Stay current on Amazon policy changes, industry trends, and best practices, and implement learnings as needed to ensure continued success on the platform.
• Manage customer service inquiries and feedback, ensuring a high level of customer satisfaction and maintaining a positive seller rating.
• Develop and maintain relationships with Amazon account managers and other key stakeholders to address any challenges and maximize growth opportunities.

At minimum, we’d like you to have:

• Proficiency in Microsoft Office Suite, particularly Excel, and experience with Amazon Seller Central, Vendor Central, and other relevant tools.
• Strong understanding of the Amazon marketplace, including advertising tools, product listing optimization, and inventory management.
• 3 years of experience managing and growing an e-commerce business on Amazon.com, including experience with FBA.
• Possesses a client-service mentality, focused on developing strong relationships and acting with urgency.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of other e-commerce platforms, such as eBay, Walmart, or Shopify, is a plus.
• Detail-oriented and organized, with the ability to manage multiple projects and prioritize tasks to meet deadlines.
• Proven track record of driving sales growth and achieving revenue targets on Amazon.com.
• Exceptional analytical and problem-solving skills, with a data-driven approach to decision making.