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Customer Success Manager (Property Management)
Company | SOCi, Inc. |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-17 |
Posted at | 9 months ago |
SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
- Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions
- Ensure customer reference-ability and overall satisfaction level
- Driven by personal, team and company achievement with a commitment to excellence
- Strong communication skills – written and verbal – with understanding of situational best practices
- Bi-Lingual (French, Spanish, German) a plus
- Proven track record of success with a verifiable history of exceeding sales and customer success goals
- Experience in SaaS, Social Media Management and enterprise software
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
- Remote Opportunity: Ability to work 100% remotely
- Education: BS or equivalent education and relevant experience – MA/MS/MBA Preferred
- Must Have:
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
- Desired Skills (but not required):
- Highly organized with the ability to effectively manage multiple tasks and competing priorities
- Experience and comfort interacting with and influencing C-level executives
- Excellent presentation skills – from small to large audiences
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Health insurance plans, dental, and vision
- Unique employee engagement programs
- Paid holidays
- Flexible paid time off (non-contract roles only)
- Comprehensive Benefits Package (non-contract roles only)
- Flexible Work Environment
- Wellness incentives
- 401(k) plan with employer match
- Empowering Career Growth and Success
- Quarterly wellness days
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