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Partner Manager, Product Partnerships
Company | Gusto |
Address | San Francisco Bay Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-19 |
Posted at | 10 months ago |
About Gusto
- Drive strategic cross-functional projects impacting the product, partner and/or operational teams
- Use data-driven analysis to influence cross-functional stakeholders on key partnership initiatives
- Build and iterate on processes with partners with the objective of creating efficient and scalable operations between teams
- Handle escalations on partnership related issues and make recommendations to alleviate pain points
- Own the launch execution of any net new partnerships added to the Financial Products suite
- Roll up your sleeves to “zoom in” on small product or process details to solve problems and improve the success of the partnership
- Execute Quarterly Business Reviews with C-suite partner and Gusto audience, surfacing key learnings, trends and opportunities for the business
- Represent Gusto as the primary point of contact for a book of strategic partners, holding both the partner and Gusto accountable to our mutual goals and SLAs
- Comfort with a fast-paced, ever-changing environment and lots of ambiguity
- Bonus: Experience in the Fintech, payments or banking industries
- 2+ years of relevant experience, including partner management, business development, customer success or product operations. 7+ years of work experience
- Deep empathy and obsession for delivering an amazing customer experience and for making things more efficient
- Excellent internal and external communication abilities and interpersonal skills
- Strong project management skills with excellent attention to detail
- Intermediate Excel skills (Pivot tables, basic functions, etc.) and proficiency in PPT creation
- “Builder” mentality - this is a highly leveraged team and you’ll be able to influence the way in which we operate as a team and how we grow it
- Bonus: Proficiency in SQL or Advanced Excel functions
- You’ll serve as our partners’ “go to” on day-to-day issues, serving as their sounding board and gathering feedback about customer experience, product and operational requests
- You build trustworthy relationships across the company; is looked to as approachable and informed product expert
- Each quarter, you’ll be responsible for OKRs aligned to partnership KPIs, projects focused on growth and the overall success of the Partner Operations team
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