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Customer Service Technical Support Analyst
Company | Pearson |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | E-Learning Providers,Education Administration Programs |
Expires | 2023-08-07 |
Posted at | 10 months ago |
Pearson Overview
- Reliable attendance and punctuality are critical to successful performance in this role
- Demonstrated leadership through personal responsibility, accountability, and teamwork
- The ability to communicate and present results clearly to all levels is required
- Excellent organizational and time management skills with the ability to meet multiple deadlines
- Excellent written and verbal communication skills
- This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
- Self-motivated with the ability to manage several ongoing tasks and priorities with minimal supervision
- Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems are important skills in this role
- Experience working with Pearson Higher Education products and tools would be a bonus
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work collaboratively with cross-functional/cross-company teams
- Flexibility to schedule changes or additional coverage, particularly during peak periods. Some occasional travel may be required
- Ability to learn and actively seek new skills, keeping pace with emerging technologies
- 2+ years of experience in efficiently resolving customer escalations
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