Customer Support, Technical Support Specialist

Customer Support – Technical Support Specialist

Remote

We're looking for a Technical Support Specialist to join the Customer Support Team at PropertyRadar.

SUMMARY:

• At PropertyRadar, we are on a mission to empower small business growth with the untapped opportunity found in public records. Through our data-driven approach, we’ve been creating opportunities for real estate investors, Realtors, home service companies, and others since 2007. PropertyRadar is headquartered in Truckee, CA.

ABOUT YOU:

• You understand basics of version control systems and can use proxy tools to troubleshoot server-client communication.
• You're empathetic to new and long-time customers alike. You realize that not everyone has the same skill set and tech-savviness varies from one person to another.
• You love doing things efficiently. At PropertyRadar, we believe in systems and processes that let us deliver a consistent and remarkable customer experience at scale.
• You’re able to explain a complex topic in the simplest of terms. You’re familiar with ELI5 and KISS and can support any customer through a complex process.
• You're persistent about solving problems. You don’t let problems get in the way. You can uncover and provide alternative solutions when things aren’t working as expected.
• You have experience with technical customer support in a SaaS environment. You can create macros in Excel, create and troubleshoot Zaps in Zapier, and you’re comfortable with SQL and APIs.
• You understand how to use tools like curl and Postman to troubleshoot API queries. You can read and analyze application logs and are familiar with issue trackers like Jira.
• You have excellent communication skills. You have strong writing skills, specifically the ability to communicate quickly and efficiently via email, chat, and phone.

THINGS YOU’LL DO:

• Become an expert in all areas of PropertyRadar. You will leverage PropertyRadar content, training resources, and team members to become a PropertyRadar Pro.
• Collaborate across the company. You will collect feedback and identify trends in customer conversations that will provide insights to company stakeholders and help drive product-development decisions.
• Empower customers with self-service enablement. You will help customers get set up and learn to master PropertyRadar through education and self-service enablement resources.
• Under-promise and over-deliver. You will set clear and appropriate expectations to provide consistent and remarkable customer delight.
• Support customers by email, chat, phone, and video calls. You will help customers find solutions to their unique challenges, provide guidance, and troubleshoot technical issues when they arise.
• Personalize each customer experience. You will tailor responses to each customer, situation, and question to ensure a personal and pleasant experience.

PROPERTYRADAR PERKS:

• Paid time off & holidays.
• Competitive medical, dental, vision, and 401K benefits.
• Fun, get-things-done work environment. A culture that values working hard so we can play hard.
• Place-based but remote-friendly.