Register
Recruit Create CV

Customer Technical Support Jobs

Technical Support And Customer Success
By CommBox At United States
Account Management: Proactively engage with existing customers to understand their goals and challenges, providing tailored solutions to drive customer success.
Customer Assistance: Provide timely and effective technical support to customers via various channels, including email, phone, chat, and remote assistance.
Product Knowledge: Stay up-to-date with product updates, features, and enhancements to provide accurate and relevant assistance to customers.
Bachelor's degree in a related field or equivalent work experience.
Proven experience in technical support, customer service, or a related role.
Excellent communication and interpersonal skills, both written and verbal.
Online Healthcare Customer And Technical Support Agent
By ZenPatient At United States
Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.
Detail-oriented with strong organizational skills to manage multiple vendor relationships.
Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.
Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.
Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.
Excellent communication skills with a friendly and patient demeanor.
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Washington, DC, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Service Technical Support Analyst
By Pearson At , $53,000 - $56,000 a year
Excellent organizational and time management skills with the ability to meet multiple deadlines
Experience working with Pearson Higher Education products and tools would be a bonus
2+ years of experience in efficiently resolving customer escalations
Excellent written and verbal communication skills
Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems are important skills in this role
Ability to learn and actively seek new skills, keeping pace with emerging technologies
Technical Customer Support Us Remote
By Motorola Solutions At , Magna, 84044, Ut
Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
Support customers who depend on the records management system needed to keep their public safety operations running.
Work with various teams including Support, Product Management, Engineering, and Customer Success groups.
Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
Preferred skills and requirements :
Builds expert knowledge in the Mission Critical Software and Public Safety Solution Industry.
It - Customer Technical Support Representative
By InfiCare Staffing At United States

Request ID: 36470-1 Duration: 1+ yr. Location work will be performed: Remote Job Title: IT - Customer Technical Support Representative Public Trust/ Eligibility Required. Job Description ...

Technical Customer Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At Raleigh, NC, United States

Are you passionate about making a meaningful impact on customers' lives? Do you enjoy problem-solving and working with cutting-edge technology? If so, we have an incredible opportunity for you! ...

Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Technical Customer Support Specialist [Healthcare]
By Braid Health At San Francisco Bay Area, United States
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.
Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider
Strong written and verbal communication skills
Strong interpersonal and customer service skills
Customer Technical Support Jobs
By Vertisystem At Pittsburgh, PA, United States
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Experience or education in working with individuals from diverse cultures preferred.
Work location is hybrid; encouraged to work 2-3 days in the office and 2-3 days from home.
• Minimum of 1-year work experience preferred.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Technical Support And Customer Experience Specialist
By Avantree At San Francisco Bay Area, United States
Proven experience in a customer support role in the consumer electronics industry.
Excellent problem-solving skills to handle technical questions.
Exceptional written communication skills to create FAQs and user manuals.
Innate people skills and patience to help our senior and hearing-impaired customers.
Capability to work in a fast-paced environment and manage multiple tasks.
Good interpersonal skills to collaborate with the marketing team and HQ.
Customer Service Technical Support
By Rabaconda At United States

Rabaconda is looking for a part time Customer Service Technical Support representative that is U.S. based and FULLY REMOTE! Apply and learn more here! 👉 https://rb.gy/23534

Customer Technical Support Representative - Part Time
By zyBooks: A Wiley Brand At California, United States
Deep product knowledge, enough to be able to answer questions.
Knowledge of basics of C, C++, Python, Java, MATLAB, Assembly.
Helping students with accounts and subscriptions.
Helping instructors with course setup.
Responding promptly and professionally to customer inquiries to ensure customer satisfaction.
Acknowledging and resolving customer complaints.
Customer Service Technical Support Analyst
By Pearson At United States
Excellent organizational and time management skills with the ability to meet multiple deadlines
Experience working with Pearson Higher Education products and tools would be a bonus
2+ years of experience in efficiently resolving customer escalations
Excellent written and verbal communication skills
Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems are important skills in this role
Ability to learn and actively seek new skills, keeping pace with emerging technologies
Customer Technical Support Jobs
By TrueLook Construction Cameras At United States
• Deliver an exceptional customer experience with proactive communication
• 1-2 years’ experience in Customer Service/Support roles, preferably at a SaaS organization
• Strong phone and writing skills are a must
Passion, integrity, and innovation are what drive us. Are you ready to join our team?
• Responsible for providing unparalleled customer service for all past, current, and prospective customers
• Customer satisfaction will be your single most important goal in this role
Technical Customer Service Jobs
By Insight Global At United States
• Prior experience with Salesforce or other customer relationship management (CRM) systems is a plus.
• Accurately document client interactions, issues, and resolutions in the customer relationship management (CRM) system.
2 years of experience answering incoming calls from clients promptly and professionally in a call center environment
• Offer guidance, troubleshoot technical problems, and provide solutions through effective problem-solving techniques.
• Identify and communicate opportunities for process improvement to enhance the overall customer experience.
• High school diploma or equivalent; additional technical certifications or coursework are a plus.
Customer Technical Support Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.

Are you looking for a job that allows you to use your technical skills to help customers? Look no further! We are looking for a Customer Technical Support Specialist to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and helping others, this is the job for you!

Overview:

Customer Technical Support jobs involve providing technical assistance to customers who are having trouble with their products or services. This could include troubleshooting software or hardware issues, providing advice on how to use products, and helping customers with installation and setup. Customer Technical Support professionals must have excellent communication and problem-solving skills, as well as a strong knowledge of the products they are supporting.

How To Become an Customer Technical Support jobs:

To become a Customer Technical Support professional, you will need to have a strong understanding of the products or services you are supporting. You should also have excellent communication and problem-solving skills. Many employers require a degree in a related field, such as computer science or information technology. Additionally, some employers may require certification in specific software or hardware.

Customer Technical Support Skills:

• Excellent communication skills
• Problem-solving skills
• Knowledge of products and services
• Ability to troubleshoot software and hardware issues
• Patience and empathy
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team

What is Customer Technical Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of product installation and setup

What is Customer Technical Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot software and hardware issues
• Provide advice on how to use products and services
• Assist with product installation and setup
• Document customer interactions and resolutions
• Follow up with customers to ensure their issue has been resolved
• Escalate unresolved issues to higher-level support personnel

What is Customer Technical Support Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting software and hardware issues
• Experience with customer service software
• Experience with product installation and setup
• Experience with providing advice on how to use products and services

What is Customer Technical Support Qualifications?

• Degree in a related field, such as computer science or information technology
• Certification in specific software or hardware
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques

Customer Technical Support Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in specific software or hardware
• Training in customer service principles and practices
• Training in technical support processes and procedures
• Training in troubleshooting techniques
What tools help Customer Technical Support work better?
• Remote access software: Remote access software allows Customer Technical Support professionals to access customer computers remotely to troubleshoot issues.
• Knowledge base software: Knowledge base software allows Customer Technical Support professionals to store and access information about products and services.
• Customer service software: Customer service software allows Customer Technical Support professionals to track customer interactions and resolutions.
• Collaboration software: Collaboration software allows Customer Technical Support professionals to work together on customer issues.
Good tips to help Customer Technical Support do more effectively?
• Listen carefully to customers: It is important to listen carefully to customers in order to understand their issues and provide the best possible solutions.
• Ask questions: Asking questions can help Customer Technical Support professionals better understand customer issues and provide more effective solutions.
• Stay organized: Staying organized can help Customer Technical Support professionals keep track of customer interactions and resolutions.
• Follow up: Following up with customers can help ensure that their issues have been resolved.
Common Customer Technical Support interview questions?
• What experience do you have in customer service or technical support?
• What knowledge do you have of customer service principles and practices?
• What knowledge do you have of technical support processes and procedures?
• What knowledge do you have of troubleshooting techniques?
• What experience do you have with customer service software?
• What experience do you have with product installation and setup?