Overnight Technical Support Agent Jobs

· Strong prospecting, qualification, and negotiations skills with a business solution-centric mindset

Great to have Experience and Qualifications:

*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level

· Collaborate with colleagues in pre-sales, marketing, and customer success to provide an amazing customer-first experience

· 7+ years of quota-carrying experience in business development and selling SaaS solutions

· 5+ years experience with expanding business into new products and markets

Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.

Detail-oriented with strong organizational skills to manage multiple vendor relationships.

Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.

Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.

Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.

Excellent communication skills with a friendly and patient demeanor.

Skill to complete satisfactorily: Medication Certification, Medicaid Waiver Certification, First Aid/CPR, Mandt, and other requirements associated with orientation.

Willing to attend a Medication Management training that we pay you to attend

Experience through education or work history that demonstrates reliability/dependability.

Optional benefits: additional life insurance, disability insurance, and flexible spending accounts

Skill in locating and accessing community resources.

Health insurance includes vision, (up to 93% paid by Hope House)

Completing all expected training to continue to grow and validate their abilities

Basic knowledge of cryptocurrency and blockchains

General passion and knowledge of fintech and crypto

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

Microsoft Certified Professional (MCP) or equivalent certification/experience

2 years' experience with Enhanced Time and/or Workforce Manager

Are you ready to join a company offering career advancement opportunities throughout your career journey?

1 - 3 years ADP Client Services or equivalent outside experience

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Other Acceptable Experiences Could Include

Microsoft Certified Professional (MCP) or equivalent certification/experience

2 years' experience with Enhanced Time and/or Workforce Manager

Are you ready to join a company offering career advancement opportunities throughout your career journey?

1 - 3 years ADP Client Services or equivalent outside experience

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Other Acceptable Experiences Could Include

Knowledge, Skills and Abilities Requirements:

Utilize online resources such as process flows and the knowledge base to resolve customer troubles

Participate in continuing education and training for new products and services

Candidate must have strong analytical skills

Strong verbal and written communications and interpersonal skills

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)