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- Remote Technical Support Specialist
- Customer Technical Support Specialist
- Customer Service Technical Support Specialist
- Technical Customer Support Specialist
- Remote Customer Technical Support
- Remote Technical Support
- Technical Customer Support Center Specialist
- Remote Customer Technical Support Specialist
- Customer Technical Support
- Technical Customer Support Us Remote
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Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-16 |
Posted at | 1 year ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- Uses knowledge to propose recommended improvements to customer related processes and materials.
- Acts as a customer advocate to represent customer needs internally.
- Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in support all pump models
- Identifies potential health and safety issues with products and follows appropriate internal notification procedures.
- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation; ability to defuse situations.
- Occasionally makes outbound calls as required through the same support line.
- Using approved communication guidelines, responds to customer concerns or inquiries.
- Confirms completion of required training plan before assuming job responsibilities.
- Performs other duties and schedules as assigned.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
- Answers questions and troubleshoots issues related to use of the Tandem's insulin pump, its Software, integrated Mobile App, online t:connect patient portal, and integration with CGM medical devices.
- Performs t:connect log analysis related to customer allegations.
- Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system.
- Complies with department's attendance policy.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
- Consistently meets or exceeds Tandem Diabetes Care Customer Technical Support metrics for the role of Customer Technical Support Specialist which include quality/accuracy, call monitoring, schedule adherence, and productivity measures.
- Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
- Solid understanding of web-based software and the ability to troubleshoot browser and network specific issues.
- Clear verbal and written communication skills to impart product information over the telephone, chat and email to patients/health care support.
- Working knowledge of Microsoft Office applications including Word, Excel, Powe
- Skilled at presenting technical information in a clear, concise manner to all levels within the department.
- Knowledge of HIPAA desired.
- Able to react to changing situations in a timely, calm, and confident manner.
- Ability to perform work using a CRM tool which requires navigating in an automated system
- Ability to read and follow flow diagrams and work with decision trees.
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