Register
Recruit Create CV

Online Chat Support Agent Ii Jobs

Website Chat Support Agent - ($25 - $35)/Hr
By BF DIGITAL At United States
Location: Online remote work (USA preferred)
Compensation: $25 - $35 per hour
Contract Duration: No fixed term
Weekly Commitment: Flexible, ranging from 20 to 40 hours per week
Customer Service - Phone And Online Chat Support
By Shamrock Communications At Katy, TX, United States

Shamrock Communications has a top-notch resource center team that is committed to delivering exceptional customer service. Our team members are highly motivated, empathetic, and passionate about ...

Online Healthcare Customer And Technical Support Agent
By ZenPatient At United States
Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.
Detail-oriented with strong organizational skills to manage multiple vendor relationships.
Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.
Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.
Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.
Excellent communication skills with a friendly and patient demeanor.
Online Chat Support Agent Ii
By ESET, LLC At , Milwaukee
Key Technical Skills, Knowledge, and Qualifications
Meet and exceed bi-annual goals set forth by Customer Care Management.
Assist in creating and updating solutions for our Knowledgebase for training and information purposes.
Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
A+ certification is required. Additional certifications including Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
Tech Line Chat Support Agent
By Kelly At United States
• Create PowerPoint and Excel documents for upper management
• Inbox monitoring, Parts collection requests, review duplicate cases, review DTS inspection results, File management, etc.
• Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
• Continuous training on technical topics and service skills
• Build Presentations to present that improve knowledge, engagement and team building discussions
• Typing skills: 40 WPM
Online Chat Supports Jobs
By AIMHI At United States

As an online chat support agent, your primary responsibility is to deliver exceptional customer service through chat interactions. You'll be responsible for promptly responding to customer inquiries, ...

Online Chat Support Jobs
By AIMHI At United States
High school diploma or equivalent; additional education or relevant certifications are a plus.
Stay up to date with product knowledge and company updates to effectively assist customers
Proven experience in customer service, preferably in an online chat support role.
Excellent written communication skills with strong grammar, spelling, and punctuation.
Strong problem-solving and decision-making abilities in a fast-paced environment.
Knowledge of the industry, products, or services may be required depending on the role
Inspiro Boost Infinite Voice/Chat Agent
By inspiro At Coeur d'Alene, ID, United States
Time Management:Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
Data Entry:Accurately enter and update customer information in the company\'s database. Maintain detailed and organized records of all interactions and transactions.
Continuous Learning:Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
Previous experience in a call center or customer service role is preferred.
Excellent verbal and written com unication skills in English.
Strong problem-solving and decision-making abilities.
Online Operations Agent Iv
By Facebook At New York, NY, United States
• Escalate issues to different cross-functional teams, and monitoring escalations for end-to-end case management.
• Excellent verbal and written communication skills, with strong attention to detail.
• Outstanding customer service skills and the ability to build rapport with customers.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Ability to work independently and manage one’s time effectively.
• Previous customer service or call center experience preferred.
Online Diamond Jewelry Chat
By Rare Carat At United States
GIA Graduate Gemologist Diploma or similar education required
Strong organizational and problem-solving skills
Experienced closer using a friendly, outgoing, professional approach
Provide feedback to improve systems and elevate the customer experience
Experienced in jewelry customer service and sales
Strong jewelry or other luxury product sales experience
Online Chat Specialist Jobs
By banci banci At United States
- Providing feedback to the product development team to improve the customer experience
- 1+ year of experience in customer support or related field
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Responding to customer inquiries via email, phone, and chat in a timely and professional manner
- Providing customers with accurate product information and resolving technical issues
Coordinator Of National Online Emotional Support (Remote-Chat)
By PRS, Inc. At Oakton, VA, United States

Demonstrated experience in a team lead role or direct supervision and management of volunteers or employees required

Experience in online emotional support or crisis hotline work preferred

Chat Agent Jobs
By Dramatix Decor At United States
Ability to manage multiple tasks at once.
Building good relationships with customers.
Resolving complaints and following up on resolutions.
High school diploma or equivalent.
Ability to adapt to different personalities.
Online Chat Specialist Jobs
By EOI Consulting Group, LLC At San Diego, CA, United States

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer ...

Bilingual Chat Support Agent (English/Spanish) - Est
By Oxygen At Princeton, NJ, United States
Ability to prioritize work and time management skills
Be a customer advocate while capturing feedback and reporting it to the management in accordance to escalation procedures
Identify customer needs and take proactive steps to maintain positive experiences
1+ years of experience in customer communications and success (Financial service preferred)
Excellent verbal and written communication skills in English and Spanish
Typing skills 45 WPM minimum. (Preferred 55 WFM or more)
Bilingual Chat Support Agent (English/Spanish)
By Oxygen At United States
Ability to prioritize work and time management skills
Be a customer advocate while capturing feedback and reporting it to the management in accordance to escalation procedures
Identify customer needs and take proactive steps to maintain positive experiences
1+ years of experience in customer communications and success (Financial service preferred)
Excellent verbal and written communication skills in English and Spanish
Typing skills 45 WPM minimum. (Preferred 55 WFM or more)
Online Chat Specialist Jobs
By EOI Consulting Group, LLC At Chicago, IL, United States

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer ...

Online Chat Specialist Jobs
By EOI Consulting Group, LLC At Philadelphia, PA, United States

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer ...

Online Chat Specialist Jobs
By EOI Consulting Group, LLC At Jacksonville, FL, United States

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer ...

Online Chat Customer Support (Entry Level)
By Douglas Parking LLC At United States
This position is also a remote position in which you will be working from home
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Ability to manage multiple tasks at once
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for an experienced Online Chat Support Agent II to join our team and provide exceptional customer service to our clients. As an Online Chat Support Agent II, you will be responsible for responding to customer inquiries in a timely and professional manner, troubleshooting technical issues, and providing helpful solutions. If you have excellent communication skills, a passion for helping others, and the ability to think on your feet, this could be the perfect job for you!

Overview Online Chat Support Agent II is responsible for providing customer service and technical support to customers via online chat. They must be able to quickly and accurately answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They must also be able to handle customer complaints and escalate them to the appropriate department when necessary. Detailed Job Description Online Chat Support Agent II is responsible for providing customer service and technical support to customers via online chat. They must be able to quickly and accurately answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They must also be able to handle customer complaints and escalate them to the appropriate department when necessary. They must be able to communicate clearly and effectively with customers, as well as maintain a professional and friendly demeanor. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving and troubleshooting skills
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of online chat support systems
Job Experience
• Previous customer service experience
• Previous online chat support experience
Job Responsibilities
• Respond to customer inquiries and provide solutions to customer problems via online chat
• Troubleshoot technical issues and provide solutions to customer problems
• Handle customer complaints and escalate them to the appropriate department when necessary
• Maintain a professional and friendly demeanor with customers
• Monitor customer feedback and provide feedback to management
• Update customer records and maintain customer databases