Online Chat Customer Support (Entry Level)

Douglas Parking is a unique parking operator because of our ability to optimally run large-scaled facilities and still give our clients and landlords something extra.

Douglas Parking is a hands-on parking company that focuses on maximizing revenues while providing the customer service each location deserves. We achieve high levels of execution by implementing the right plan, training the right people, and implementing the right controls. This includes holding ourselves to the highest standards of service.

The Douglas team works together as a tightly knit group and completes all tasks in a timely manner.

We are looking to hire an Online Chat Customer Support who is passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.

Responsibilities

• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Promotes interest in client products and services
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• This position is also a remote position in which you will be working from home
• Create relationships with new customers to better understand and achieve their needs
• May assist with overflow work and other duties as needed
• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team

Qualifications

• High school diploma or equivalent
• Ability to adapt to different personalities
• Strong telephone etiquette
• Familiarity with CRM tools
• Ability to manage multiple tasks at once
• Excellent communication skills
• Experience in customer service