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100% Remote Technical Support Engineer

Company

Agility Partners
Address United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-16
Posted at 9 months ago
Job Description

About this Role

Agility Partners is currently seeking qualified candidates for a Support Engineer position with a Fortune 15 company based in the greater Seattle area. This Engineer will be responsible for providing consistent outstanding billing support experiences to enterprise customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. This is an exciting opportunity to deliver real value by collaboratively and reactively solving customer problems through the application of analytical skills and proactive support advice. In this role you will:

  • Create and maintain incident management requests to product group/engineering group/finance team.
  • Quickly identify cases that require escalation (either technically or strategically).
  • Maintain ongoing, current, high quality case notes
  • Resolve complex customer billing issues that may involve several cloud technologies and billing issues resulting from scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges.

Benefits and Perks

  • Opportunity to be part of the growing Cloud services organization in a top tech company
  • 100% remote position
  • Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
  • 401(k)
  • Long and short term disability coverage
  • Culture-focused company focused on customer-first and a growth mindset
  • Great resume builder – gain experience with a Fortune 15 company

The Ideal Candidate

  • 3+ years of experience in technical support or billing support role OR 3+ years in Operations, Business, Supply Chain, Finance, or a related field, or equivalent? alternative? education, skills,? And/or practical experience and 1+ years technical support or billing support role
  • Passion for technology and customer focus
  • Strong communications skills
  • Knowledge of Excel: pivot tables, filters & look-up function
  • Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills