Technical Client Support Agent Jobs

· Strong prospecting, qualification, and negotiations skills with a business solution-centric mindset

Great to have Experience and Qualifications:

*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level

· Collaborate with colleagues in pre-sales, marketing, and customer success to provide an amazing customer-first experience

· 7+ years of quota-carrying experience in business development and selling SaaS solutions

· 5+ years experience with expanding business into new products and markets

Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.

Detail-oriented with strong organizational skills to manage multiple vendor relationships.

Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.

Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.

Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.

Excellent communication skills with a friendly and patient demeanor.

Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple client inquiries simultaneously.

High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

Provide product or service information and assist clients in navigating our offerings.

Stay up-to-date with our products, services, and industry trends to provide knowledgeable support.

Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

Strong problem-solving abilities, with a focus on finding effective solutions for clients.

Microsoft Certified Professional (MCP) or equivalent certification/experience

2 years' experience with Enhanced Time and/or Workforce Manager

Are you ready to join a company offering career advancement opportunities throughout your career journey?

1 - 3 years ADP Client Services or equivalent outside experience

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Other Acceptable Experiences Could Include

Microsoft Certified Professional (MCP) or equivalent certification/experience

2 years' experience with Enhanced Time and/or Workforce Manager

Are you ready to join a company offering career advancement opportunities throughout your career journey?

1 - 3 years ADP Client Services or equivalent outside experience

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Other Acceptable Experiences Could Include