Technical Customer Service Jobs

Position: Technical Customer Service

Location: REMOTE

Duration: 6 month

Pay Rate: $18.50/hour

Work Authorization: W2

Must-haves

• 1-2 years of technical customer support
• Excellent communication
• 2 years of experience answering incoming calls from clients promptly and professionally in a call center environment

Plusses

• Experience using Salesforce
• Bilingual
• Associates degree

Day to Day

We are seeking a dedicated and detail-oriented Technical Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to both internal and external clients. While little to no experience is required, a passion for customer satisfaction and a willingness to learn are essential. Experience with Salesforce is a plus, as it will enable you to better serve our clients.

Responsibilities:

• Answer incoming calls from clients promptly and professionally, providing friendly and efficient customer service.

• Listen attentively to client inquiries and resolve technical issues in a timely and accurate manner.

• Offer guidance, troubleshoot technical problems, and provide solutions through effective problem-solving techniques.

• Escalate complex issues to the appropriate technical teams while ensuring clients are updated on the progress.

• Collaborate with cross-functional teams to ensure prompt resolution of client concerns.

• Accurately document client interactions, issues, and resolutions in the customer relationship management (CRM) system.

• Continuously develop and maintain a comprehensive understanding of our products, services, and technical support processes.

• Identify and communicate opportunities for process improvement to enhance the overall customer experience.

• Assist with training materials and contribute to the knowledge base to ensure consistent and accurate information is available to both team members and clients.

Requirements:

• High school diploma or equivalent; additional technical certifications or coursework are a plus.

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

• Strong problem-solving skills, with the ability to think quickly and adapt to changing situations.

• Empathetic and patient demeanor, with the ability to handle difficult customer interactions with professionalism and diplomacy.

• Basic computer literacy, including familiarity with Microsoft Office applications.

• Prior experience with Salesforce or other customer relationship management (CRM) systems is a plus.

• Ability to work in a fast-paced environment and handle a high volume of customer calls while maintaining attention to detail.

• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.