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Technical Support Agent Jobs

Technical Support Agent Jobs
By DDS Wireless (NA) Ltd. At Redmond, WA, United States
· Strong prospecting, qualification, and negotiations skills with a business solution-centric mindset
Great to have Experience and Qualifications:
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
· Collaborate with colleagues in pre-sales, marketing, and customer success to provide an amazing customer-first experience
· 7+ years of quota-carrying experience in business development and selling SaaS solutions
· 5+ years experience with expanding business into new products and markets
Online Healthcare Customer And Technical Support Agent
By ZenPatient At United States
Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.
Detail-oriented with strong organizational skills to manage multiple vendor relationships.
Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.
Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.
Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.
Excellent communication skills with a friendly and patient demeanor.
Technical Customer Support Agent
By ADP At Parsippany, NJ, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Technical Client Support Agent
By ADP At Augusta, GA, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Overnight Technical Support Agent
By Fusion Connect At , Remote
Knowledge, Skills and Abilities Requirements:
Utilize online resources such as process flows and the knowledge base to resolve customer troubles
Participate in continuing education and training for new products and services
Candidate must have strong analytical skills
Strong verbal and written communications and interpersonal skills
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Technical Support Agent - Remote
By Edlio LLC At , Remote
Expand your skill and knowledge to play a bigger role on the team.
Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA.
1+ years of experience in a customer service position
Excellent written, verbal and phone etiquette skills
Knowledge of DNS and setting up new domains
CMS and ticketing system experience

Are you looking for a job that allows you to use your technical skills to help others? We are looking for a Technical Support Agent to join our team and provide technical assistance to our customers. If you have excellent problem-solving skills and a passion for helping people, this could be the perfect job for you!

Overview:

A Technical Support Agent provides technical assistance to customers who are having problems with their computer systems, software, or other technical products. They are responsible for troubleshooting issues, providing solutions, and helping customers understand how to use their products.

Detailed Job Description:

Technical Support Agents are responsible for providing technical assistance to customers who are having problems with their computer systems, software, or other technical products. They must be able to troubleshoot issues, provide solutions, and help customers understand how to use their products. They must be able to communicate effectively with customers and have a good understanding of the products they are supporting. Technical Support Agents must also be able to document customer interactions and provide feedback to management.

What is Technical Support Agent Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Technical Support Agent Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes and procedures

What is Technical Support Agent Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting computer hardware and software
• Experience providing technical support to customers

What is Technical Support Agent Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Document customer interactions and provide feedback to management
• Assist customers in understanding how to use their products
• Provide technical support to customers in a timely manner
• Follow up with customers to ensure their issues are resolved