Program Manager (000268) Jobs

Assigned to projects under the management of the NYC H+H Office of Ambulatory Care and Population Health, and under the direction of the relevant program leads for each discrete initiative, Project/Program Managers will be responsible for overall management of complex direct service programs, for example, Humanitarian Emergency Respite Center (HERC) facilities which offer direct service provision, resource navigation, and temporary shelter to single adults, adult families, and families with children. Multiple roles exist within this title, and individual staff will be assigned to the best fitting role based on experience.
Specific responsibilities may include:

• Support with invoice and budget reviews and quality assurance testing of contracted work product and sites
• Provide supervision and support for 24/7 operations as required
• Ensure smooth daily operations at all sites through management of program staff and coordination for all critical escalations in a timely manner.
• Support and lead site-level efforts to maintain a positive patient experience for individuals utilizing services
• Provide oversight of on-site work to ensure continuous operations and compliance with applicable policy and procedures
• Coordinate with various NYC Health + Hospitals departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement.
• Provide timely, routine reporting on a variety of items as requested
• Manage one or more contracted vendors
• Provide strategic direction in management of the program budget and any/all changes to program services and/or workflows.

Other related duties as assigned