Manager, Client Development, Chicago

Manager, Client Development:

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About The Role:

We are looking for a Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role for driving the business of their respective product category(ies), coaching, and managing a diverse team of salespeople, and equipping the Boutique Director with critical business knowledge.

Position Logistics:

• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Drive all aspects of the assigned product category, including analysis, reporting, assortment planning, and partnership with Home Office buying team
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery
• Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients
• Run product category and lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned

You Are Energized By:

• Building collaborative partnerships and relationships
• Multi-tasking within projects in a dynamic, fast paced environment
• The history and heritage of The House of CHANEL
• Creativity and innovation by testing, learning, and taking new risks
• Fostering a meaningful client experience centered around inclusion and connection
• People leadership and development
• Being comfortable in the middle of complexity and ambiguity

What You Will Bring to The Team:

• Understanding of, and passion for client experience
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Ability to thrive in a team environment and work collaboratively
• Foreign language skills are preferred but not required
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Position Logistics:

• Ability to lift 15 lb.
• Minimum 5 years of related experience
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Bachelor’s degree (preferred)

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

Fondation Chanel

• For more information, please navigate to the Fondation Chanel website here
• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

Sustainability:

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation:

• Base salary, bonus potential and other forms of variable pay will be offered for this position

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking