Chicago, Gold Coast, Assistant Studio Manager

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.

Based in the Chicago Gold Coast location, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs' clients. This role will manage the Piercers.

Hourly Rate: $29.25/hour

Key Responsibilities:

REVENUE

Financial Acumen

• Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan
• Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
• Develops the team's understanding of key business metrics and reporting

Drives Results

• Maintains an active sales floor presence in service to the clients and team
• Creates a performance-oriented culture by setting clear expectations and targets for Studio team
• Actions against Studio's reviews and customer satisfaction surveys

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
• Escalates client feedback to improve the overall Studio experience
• Implements ands trains to service recovery best practices

OPERATIONS

Optimizes Work Processes

• Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions
• Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
• Assumes all Studio Manager responsibilities in their absence

Decision Quality

• Understands when to take action and when to escalate to the Studio Manager
• Balances analysis, experience, and integrity when making decisions for the overall business
• Makes sound decisions, even in the absence of the Studio Manager

Ensures Accountability

• Acts with a clear sense of ownership over the studio's operational responsibilities
• Provides training to the Studio team on operational policy and procedures
• Holds themselves and the team accountable to meet directive execution dates

TALENT

Builds and Develops Effective Teams

• Fosters a sense of belonging and strong team morale through trust and collaboration
• Leads by example and models behavior for the Studio team
• Partners with the Studio Manager in recruiting a diverse Studio team

Integrity

• Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values

People Centric

• Shows consistency by providing best in class service to everyone in the Studio
• Collaborates with the Studio Manager on new training initiatives needed to grow the team
• Provides prompt coaching and feedback with clear actionables

Requirements:

• Able to lift, carry, and move at least 20 lbs
• 1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
• Comfortable standing for extended periods of time up to 8+ hours
• 40 hours per week, you must be available for five shifts (Monday-Wednesday, Saturday-Sunday)
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
• Must be able to handle chemicals safely

Benefits & Perks

• A paid sabbatical after four years of full-time service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Learning and development opportunities to support development and foster an inclusive culture
• Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
• 15 days accrued Paid Time Off, 7 days accrued Sick Time, and 2 Paid Holidays, with additional opportunity to earn time and a half for working Federal Holidays

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail [email protected].

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