Chicago, Gold Coast, Studio Supervisor

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.

Based in the Chicago Gold Coast location, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio's presentation and experience while providing an amazing experience to Studs' clients.

Hourly Rate: $27/hour

Key Responsibilities:

REVENUE

Financial Acumen

• Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
• Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan

Drives Results

• Structures the sales floor to maximize sales and service aptitude
• Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
• Implements and trains to service recovery best practices

OPERATIONS

Optimizes Work Processes

• Oversees the Studio's experience division including selling culture, bedside manner, and training or the Studio's presentation division including brand standards and visual merchandising
• Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality

• Understands when to take action and when to escalate to the Studio Manager
• Balances analysis, experience, and integrity when making decisions for the overall business

Ensures Accountability

• Holds themselves and staff accountable to meet directive execution dates
• Acts with a clear sense of ownership over the Studio's experience and presentation responsibilities

TALENT

Builds and Develops Effective Teams

• Leads by example and models inclusive behavior for the Studio team
• Contributes to creating a sense of belonging and strong team morale through collaboration

Integrity

• Lives out our Core Values
• Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed

People-Centric

• Provides prompt and direct coaching and feedback with clear actionables
• Shows consistency by providing best-in class service to everyone in the studio

Requirements:

• Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Comfortable standing for extended periods of time up to 8+ hours
• 8-27 hours per week, you must be available for four shifts including weekdays and weekends

Part-Time Benefits & Perks

• 401k
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Quarterly learning and development opportunities to support development and foster an inclusive culture
• 7 days accrued Sick Time
• A paid sabbatical after four years of full-time service
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail [email protected].

Click here for the Studs Privacy Notice for California Applicants.