Illinois - Chicago Premium Outlets | Store Manager

JOB DESCRIPTION:

The Store Manager partners with and supports the Sales Supervisor in all aspects of store functions: Sales Generation, People Development, Operations and Visual Merchandising. The Store Manager's focus is to lead and guide through effective communication, training, coaching, and developing all Sales Supervisors, Sales, and Support Associates in the moment and on the sales floor or in the stock room. The Store Manager is also responsible for generating his or her own percentage of sales. The Store Manager must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards.

Essential Duties and Job Responsibilities include:

Sales Generation

• Train the team to recruit new clients through a personalized relationship
• Daily monitoring of KPIs and sales results
• Set daily goals during the morning brief
• Train and empower the team to develop customer loyalty
• Attend the major events of the city, act as a Brand Ambassador. Develop a network in their market
• Develop data collection and data accuracy
• Identify actions to reactivate sleeping clients
• Propose challenges to the team to motivate them to reach their targets
• Embody the Selling Ceremony
• Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
• Proactively advise/propose events to develop business & client database
• Understand the economics in their country/city/foreign countries…to anticipate the potential impact on their business

Operations

• Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.
• Report activity with qualitative comments and set action plans if needed. Know how to use the main reports. Is able to use IT tools as set up by the Company (retail pro reports, …)
• Organize and monitor all back-office activities (stock and cash point)
• Know and apply the Store Operation Manual
• Manage, organize, and follow up with all product repairs for clients.
• Prepare and monitor rolling inventory and annual fiscal inventory.

Visual Merchandising

• Consistently maintain the visuals guidelines and standards of presentation
• Lead by example in terms of presentation and grooming. Make sure the team is constantly representing the Brand (uniform policy, grooming guidelines, …)
• Communicate to the Head Office team qualitative and proactive feedback on products & visual merchandising to drive results

People Development

Recruit /onboarding:

• Define needs in terms of profiles, competencies, languages.
• Ensure new employees follow the onboarding process and assess the performance and integration during the first 90 days.
• Partner with HR to hire the Best Profiles
• Be proactive and source Talented Profiles from various backgrounds (competitors, retailers, hospitality)

Manage Performance:

• Write and administer all corrective actions for all levels of staff.
• Build team spirit and an atmosphere that encourages performance and initiatives
• Monitor performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
• Perform monthly one to one meetings with each member of your team.
• Value/reward performance and manage underperformance with constant feedback

Develop skills & competencies:

• Identify potential succession plans within the store
• Coach in the moment.
• Discuss with HR any other development actions needed
• Define for each team member a development plan in terms of competencies, follow up the plan during the PCR meeting

Communicate the Brand Strategy:

• Develop curiosity and knowledge of competitors in the city, new retail stores, upcoming projects, local arts, events, restaurants…
• Communicate upcoming events, store openings, key figures of the company
• Facilitate questions or concerns from your team regarding company goals and focus.

Team Organization :

• Follow up with HR Department the payroll and attendance
• Prepare the monthly planning
• Define the partnership with the Sales Supervisor, and train them to become a future Store Manager
• Define clear roles & expectations

QUALIFICATIONS:

• Experience in a managerial retail role in a store/boutique setting
• Knowledge/interest in art, photography, literature
• Proven ability to lead and motivate a team
• Strong understanding of retail store operations and concepts

BRAND:

FOR OVER 30 YEARS, MARC JACOBS HAS INVIGORATED THE FASHION WORLD WITH A UNIQUE DESIGN PHILOSOPHY:

PIONEERING DESIGNS.

AN IRREVERENT SPIRIT.

THE EVERYDAY AND THE EXTRAORDINARY.

LED BY THESE CODES, THE BRAND HAS BECOME A DRIVING FORCE IN THE WOMENSWEAR, BEAUTY, ACCESSORIES, FRAGRANCE, WATCH AND JEWELRY INDUSTRIES.

ABOUT MARC:

BORN IN NEW YORK CITY IN APRIL 1963, MARC JACOBS ATTENDED THE HIGH SCHOOL OF ART AND DESIGN AND GRADUATED FROM PARSON’S SCHOOL OF DESIGN. AS A DESIGN STUDENT, JACOBS WAS THE RECIPIENT OF SOME OF THE SCHOOL’S HIGHEST HONORS INCLUDING DESIGN STUDENT OF THE YEAR.

IN 1984, THE MARC JACOBS LABEL WAS FOUNDED ALONG WITH BUSINESS PARTNER ROBERT DUFFY, AND HAS SINCE BECOME A GLOBAL BRAND.

All your information will be kept confidential according to EEO guidelines.

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