Support Engineer - Chicago, Il

Description

Founded in 2017, Phantom Auto is a company capable of remotely monitoring, guiding, and driving vehicles from thousands of miles away. Our technology is like Zoom for the physical world, and our customers are bestowing that same remote work privilege on their employees that formerly had to be physically inside vehicles to operate them.

We are an energetic and passionate team on a mission to build the future of remote operation.

At Phantom, every day is a unique adventure as we work with the world’s leading automation companies. Because we work with customers globally, we have the unique opportunity to work with many incredible vehicles and use cases.

As an early team member, you will be instrumental in defining the foundations of our product and culture. If you are determined to take on the world’s most complex challenges and help build an industry-defining company, this is the opportunity for you.

To learn more about what we do, view the following link.

As the Support Engineer, you'll serve our customers by resolving issues and providing our engineering teams with critical insight and collected data. You are heavily involved in ongoing support and you represent our customer internally.

Responsibilities

• Inspect and test systems and vehicles for safety
• Resolve malfunctions or other crises when they arise
• Draft and submit customer-facing reports
• Manage field activities and implement engineering changes
• Install new systems and technology
• Conduct research and studies on site
• Collaborate with internal sales and engineering teams to maximize our provided value to our customers
• Work-from-home (WFH) flexibility, depending on projects and priorities
• Conduct repairs and technical improvements
• Ensure proper maintenance of onsite equipment
• Diagnose software or hardware problems and track quality occurrences
• Communicate with clients to determine needs and explain complex issues

Requirements

• Ability to work occasional overtime and weekends
• This position is a remote role based in the Chicago, IL area
• Previous experience deploying, troubleshooting, servicing, and repairing equipment and systems
• Attention to detail
• 1-2 years of B2B client facing experience
• Experience with one of C/C++, Python, or Javascript
• An analytical mind and strong problem-solving ability
• Understanding of safety guidelines
• Willingness to travel up to 50-75% of time within U.S.
• Well-versed in technical aspects of both software and hardware systems
• Understanding of networking activities and protocols
• Degree in Engineering, Computer Science or relevant field experience (minimum 2 years)
• Windows and Linux experience required - Ubuntu preferred
• Outstanding communication skills

Benefits

• Health Savings Account (HSA)
• Paid Holidays
• Pet-friendly workplace
• Incredible career growth potential
• Unlimited PTO
• Competitive compensation package with early-stage equity at a high-growth startup
• Free weekday lunches
• Employee Referral Program
• Exceptional benefits: Employer-provided Medical, Dental, and Vision Insurance (medical 99.9% covered)
• Flexible Spending Account (FSA)
• Cool colleagues
• Be part of an early start-up that's backed by industry-leading venture capitalists
• Company-sponsored events
• Short term / long term disability and life insurance
• Healthy Work / Life Balance
• 401K Retirement Plan

The pay for this position has a salary range of $80,000 - $115,000. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation such as bonuses and options.

A Final Note

You do not need to match every listed expectation to apply for this position. Here at Phantom Auto, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skillsets.