Learning Management Systems Administrator

Main Campus - Boston, MA
R08503
Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.
You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace.
Job Summary
The Learning Management Systems (LMS) Administrator provides application administration and support for the LMS, its associated components (plug-ins and integrations), and other related systems. The LMS Administrator, in collaboration with other members of the Academic Systems team, assists teaching & learning applications in all facets of administration, documentation, and training. The ideal candidate will maintain a strong customer focus, support Simmons University's commitment to diversity, practice and promote teamwork, work independently, maintain confidentiality, adhere to high standards of personal conduct, and maintain and enhance professional/job competency.
Possessing strong analyst and developer skills, the individual provides tier-2 and tier-3 technical support, develops and monitors processes geared to proactively detect system issues, creates and maintains system documentation, and develops training resources. The LMS Administrator partners with other peers within Technology to complete product and infrastructure upgrades.
This position can be considered for remote work agreement (a hybrid schedule spending some time remote and in-person). The candidate will need to complete an initial onboarding process and continue to meet the required performance standards to remain eligible for a partial remote work schedule.
About us
The Simmons Technology department supports the University in reaching its strategic goals by providing high-quality support. Simmons Technology is committed to providing reliable services, innovative solutions, and excellent support to the Simmons community.
Essential Responsibilities
Provide daily operational support to Simmons' LMS. Triage, assess, and provide solutions for tickets submitted by the user community of faculty, students, and staff. Engage end-users and partner teams in troubleshooting issues and finding solutions. As applicable, redirect tickets to the appropriate functional and supporting offices;
Create and maintain product and process documentation;
Prepare communications for maintenance periods, upgrades, and outages;
Recommend, plan, develop, test, execute, and validate product enhancements, customizations, and upgrades;
Plan, design, develop, test, execute, and validate changes to simplify and optimize the environment;
Coordinate with Technology staff to ensure successful deployments;
Collaborate with vendors as needed to implement LMS integration projects;
Develop and maintain processes that proactively detect performance issues with systems through reports and alerts.
Key Qualifications
Bachelor's degree required plus at least three to five plus (5+) years' experience supporting Learning Management Systems in an academic setting required;
Good analytical skills for addressing complex technical problems, and critical thinking skills to provide recommended solutions;
A good understanding of and an ability to apply best practices and pedagogy for online and blended learning;
Experienced LMS Admin skills with a strong preference for Moodle Admin experience. Experience with other systems, such as Canvas, will be considered;
Good written and verbal communication skills and experience interacting with faculty, staff and students.
Required Application Materials
Resume
Cover Letter
Salary Grade
S09
Instructions to Applicants : Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).
Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.
To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Learning-Management-Systems-Administrator_R08503
Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.
We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.