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Associate Systems Administrator Jobs

Company

Rakuten
Address , Boston, 02111, Ma
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
:
SUMMARY:
We are seeking an Associate Systems Administrator to support our end users locally and across the region remotely. This person should be highly motivated to work in a fun, fast-paced, and high-growth agile environment. The Associate Systems Administrator will be assigned tasks and activities pertaining to the support of employee usage of desktop computing devices and relevant software technologies.
KEY RESPONSIBILITIES
  • Manage user accounts, credentials, permissions, access rights, storage allocations, and Active Directory administration
  • Build, deploy, and maintain company-issued devices for Windows PC or Macbooks
  • Able to assist with the resolution of any system failures and troubleshoot issues
  • Provide tier 1-2 Support for end-user devices, applications, and services
  • Responsible for new user set-up and user terminations
  • Monitors IT queues to effectively manage or direct support requests or escalations
  • Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans
  • Actively collaborates with information technology staff, project managers, and end-users to gather, develop, and implement customer requirements
  • Supports ITIL processes including change, incident, request, and problem management through active documentation of all service tickets and projects
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Passionate about delivering excellent customer service
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • Able to work effectively in a team environment as well as alone
  • Willing and able to learn software applications (Jamf, Crowdstrike, Code42) and basic hardware for PC and Apple devices
  • Strong organizational and documentation skills
  • Knowledge of Microsoft Active Directory Domains.
  • Knowledge of mobile device configurations and troubleshooting
  • Knowledge and experience supporting Microsoft Windows and MacOS
  • Laptop imaging experience a plus
  • Knowledge of O365, and common productivity applications (Zoom, VPN, LastPass)
  • Basic understanding of networking/wireless components and terminology
  • Experience with desktop management including operating system deployment, application packaging and deployment, patch management and application virtualization
QUALIFICATION REQUIREMENTS
  • Bachelor’s Degree preferably in Computer Science, Information Systems, Information Technology, or related field. Diploma in Information Systems is acceptable in lieu of degree. Advanced degree is a plus.
  • 1 or more year of hands-on experience working in the capacity of an IT administrator on desktops and/or IT service functions preferred.
RAKUTEN SHUGI PRINCIPLES
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
  • Always improve, always advance. Only be satisfied with complete success - Kaizen.
  • Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
  • Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
  • Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
#LI-AR1