Learning Management System Administrator

Position Summary: The LMS Administrator is responsible for the day to day management of the Learning Management System (LMS). The LMS Administrator works closely with the Talent and Organizational Development team ensuring regulatory compliance, job specific, and other training is scheduled, delivered, and tracked. This role requires a high attention to detail and constant collaboration with our internal and vendor partners.

• Provide technical support, including troubleshooting issues, responding to internal customer inquiries, system maintenance and integrity.
• Market available training to team members and provide necessary information about sessions.
• Assist with special training projects, as needed.
• Assist in managing AskHR mailbox and respond to team members' LMS requests and needs.
• Conduct training for users of the LMS to include hands on demonstrations as required.
• Help determine roadmap for LMS functionality and relevant data solutions.
• Generate and maintain all ad-hoc, scheduled, native, and custom reports with analysis on key training metrics meant to optimize learning.
• Make recommendations based on experience and best practices to improve current processes.
• Track and follow-up with all applicable team members’ training to ensure completion within required timeframes.
• Maintain matrix of team member skillsets and needs.
• Work with stakeholders to determine data reporting needs.
• Maintain schedule of all team members currently in training and to be trained.
• Coordinate test bank access for team members.
• Perform other responsibilities and duties, as assigned
• Map out, assign, and monitor annual training plans for compliance training and Banker Accreditation Program.
• Maintain, update, and socialize the LMS content database and catalog.
• Administer course evaluation surveys and communicate feedback to training management.
• Manage end-to-end learning administration through the LMS, including scheduling, bulk learner enrollment, course creation, course assignment, reporting, program and curriculum management, and customizing system notifications.

The ideal candidate should possess the following:

• Bachelor’s Degree (preferred) or equivalent experience, with a minimum of 2 years Financial Services or Learning & Development experience.
• 1 year project management experience preferred.
• Learning Management Systems (LMS) experience working as an LMS administrator or analyst preferred.
• Experience with SCORM and other LMS content elements.
• Advanced proficiency in Microsoft Office applications (MS Word, Excel, Outlook, PowerPoint, etc.).

• Ability to work independently, as well as follow direction/instruction, as warranted.
• Demonstrated administrative and organizational skills with ability to prioritize/balance work based on due dates.
• Demonstrated ability to maintain flexibility in a changing environment.
• Demonstrated analytical skills in troubleshooting and identifying root causes as well as corrective and preventative actions.
• Ability to manipulate small pieces of data with accuracy and focus.
• Ability to maintain confidential customer, team member and organizational information in a responsible and secure manner.
• Must be able to travel 5%.
• Superior communications skills, both written and oral.

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