Learning & Development Curriculum Designer

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurants positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

JOB DESCRIPTION:

The L&D Curriculum Designer is responsible for collaborating with key stakeholders, conducting needs analysis, and researching best practices to assist in the development of training curriculum for both Operations and Support Center associates. This position maps learning curriculum to competencies for each job and helps more senior curriculum designers and trainers in identifying appropriate key performance indicators (KPI) to assess individual GO and SC courses both for their content and training methodology. This position will track associates through the courses to determine the impact of training on their job performance. The L&D Curriculum Designer also assists with external recognition and rewards for PRG training programs and serves as project administrator of the application process with external organizations.

Essential functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

• Works with more senior curriculum designers and trainers on updating and standardizing training materials and improving existing training content and methods based on benchmark data on best practices as well as participant feedback.
• Leads focus groups with stakeholders and PRG associates to gather data for curriculum design content. Conducts continuous research studies on new course materials and training techniques, benchmarking best practices.
• Responsible for conducting analyses to determine the effectiveness of L&D training programs for both Operations and Support Center associates; assists in identifying appropriate key performance indicators (KPI) to assess individual GO and SC courses both for their content and training methodology.
• Maps learning curriculum to competencies for each job; supports efforts to maintain and update curriculum as needed to match business needs, metrics, and learner feedback.
• Tracks associates through the courses to determine the impact of training on their job performance based on KPI and career progression.
• Works with project manager on completing external recognition and rewards applications and serves as administrator of the application process with external organizations.
• Conducts training programs and facilitates small group sessions as assigned.
• Assists with researching and designing UOP courses and learning offerings.

JOB REQUIREMENTS:

• Successful completion of annual store training
• Bachelor’s degree in Education, Instructional/Curriculum Design, or related field; Master’s degree preferred.
• Minimum 3 years of experience in Learning & Development, preferably in a retail/hospitality operations environment,
• If hired, must provide proof of full vaccination on your start date, unless prohibited by federal, state, or local law. Full vaccination means two weeks or more have passed after receiving the second dose in a two-dose series, or more than two weeks after receiving a single-dose vaccine. Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card which includes your name, type of vaccine provided, and date of last dose administered.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to develop, model, and teach Panda’s Mission, Values, and Culture

• Knowledge of instructional design theory and implementation

• Knowledge of technology strategies to support adult learning

• Demonstrated understanding of adult learning

• Business analysis and project management skills

• Research and analytical skills

• Critical thinking skills

• Computer/technology skills and proficient in Microsoft Office Suite

• Communication (oral and written), listening, presentation, and assessment skills

• Time management, organization, and prioritization skills

• Ability to work positively with other departments and Operations (“win/win”)

• Ability to solve problems independently

• Ability to present information to a variety of audiences

• Ability to conduct cost-benefit analysis

• Ability to embrace change and continuous learning

COMPETENCIES:

The following are Panda Leadership Competencies for Professional:

• Listening

• Peer Relationships

• Functional/Technical Skills

• Self Knowledge

• Customer Focus

• Drive for Results

• Perseverance

• ‘Problem Solving

• Integrity and Trust

SUCCESS MEASURES:

• Positive feedback from Support Center and Operations leadership on impact of training programs (appropriate career progression as result of course participation)
• Effectively assist Project Manager in completing applications for industry L&D reward programs and administer the application process
• Contribute to building and sustaining the Panda mission and culture
• Effectively provide research information on best practices and assistance in developing and enhancing UOP training content and methodologies

WORK ENVIRONMENT:

• Office conditions; travel for conferences, workshops, internal focus groups: 10% - 15%

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principals of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc is an Equal Opportunity Employer.