Large Equipment Inside Sales Rep

The Insides Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high-level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR will also be responsible for building strong relationships with key Rental Operations Facility team members, including but not limited to dispatchers, drivers, technicians, and the branch manager.

• 25% Assist Internal Sales Partners and Call Center Agents - Assists internal partners, such as the national account reps and call center agents with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary
• 50% Drives Business -Excellent Customer Service - Drives repeat business by providing excellent customer service, detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently while paying close attention to detail Continually works to support internal rental partners, with focus on supporting field-based sales associates. Provides customer follow-up, reconciles issues and ensures customer needs are fulfilled
• 25% Qualifies Leads - Qualifies leads from multiple sources, including but not limited to, Pro Intelligence dashboards, Dodge, and other sources as provided. Distributes appropriate leads to field-based sales associates. Works smaller prospects and current customers to grow share of wallet

• This Position typically reports to ROF Branch Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Demonstrated project management skills
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Working knowledge of Tableau

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Manages Conflict
• Customer focus
• Courage
• Action Oriented
• Demonstrates Self-Awareness
• Decision Quality
• Situational Adaptability
• Drives Results
• Persuades
• Plans and Aligns
• Being Resilient
• Resourcefulness
• Business Insights
• Communicates Effectively
• Manages Complexity
• Values Differences