Director, Sale Operations Jobs

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City with an office in Austin and teammates across the US, Orchard has over 400 employees and growing. We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, Airbnb, Shopify and Sweetgreen. We're proud to be recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

Orchard is looking for a Director of Sales Operations to be responsible for sales process creation and optimization, business intelligence and reporting, strategic planning, sales compensation/incentives and to serve as the key stakeholder across tooling enhancements and implementations. This person will be part of Orchard's senior leadership team collaborating across sales, FP&A, marketing, product, field operations and underwriting/investments

This is a full time role that will report into the Head of Real Estate and will be based in Austin or NYC.

What You’ll Do Here

• Lead change management for new products and initiatives.
• Be responsible for management and creation of all standard operating procedures across the sales organization.
• Ensure consistency across all procedures with a passion for quality control.
• Manage the growing Sales Operations team
• Serve as the key sales stakeholder for all product iterations and technology implementations.
• Work with the Business Intelligence team to develop and track all performance KPIs and extract key insights that will deliver against company performance standards and objectives.
• Be a master prioritizer and an agent of change: recommend which initiatives to prioritize based on business impact, and break through walls to ensure they are rolled out smoothly across the Sales org
• Be willing to roll up your sleeves to project manage key initiatives personally

We’d Love to Hear From You if You Have:

• Experience with Salesforce preferred
• Adept with technology and experienced with analytics and reporting tooling
• An entrepreneur who sees ambiguity as opportunity, and obstacles as chances to build new solutions
• At least 7+ years professional experience in sales operations, operations or program management. Preference for experience working at a tech or real estate company
• Adaptability to thrive in a fast-paced, complex environment with evolving priorities
• Deep understanding of the principles and levers that drive effective sales organizations
• High energy and action-oriented with a history of getting things done quickly
• Strong analytical capabilities and adept at solving complex problems
• Strong interpersonal skills and ability to gain alignment across people at various levels and functions, including verbal and written communication with an eagerness to collaborate

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.