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Inside Sales Manager Jobs

Company

AutoNation Chevrolet West Austin
Address , Austin, 78759, Tx
Employment type FULL_TIME
Salary
Expires 2023-10-02
Posted at 9 months ago
Job Description
Overview:
Position Overview
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?
This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

What are the day-to-day responsibilities?
  • Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
  • Driving the business through a high-level of involvement in the day-to-day operations
  • Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
  • Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
  • Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
  • Appraising vehicles for trade
  • Assisting in managing controllable expense elements for the New and Used Vehicle Departments
  • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
  • Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
  • Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
  • Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
  • Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
  • Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?
The performance of a Sales Manager is measured by achieving:
  • Targeted Customer Satisfaction Index
  • Targeted Associate retention
  • Targeted unit sales and gross profit
  • Targeted e-lead conversions to appointments

What are the requirements for this job?
  • Experience and desire to work with technology
  • Proven leadership ability to mentor and train others
  • Proven success in eCommerce automotive sales
  • Ability to drive an exceptional Customer experience
  • Organization and follow-up skills
  • Valid in-state driver’s license and have and maintain an acceptable, safe driving record
  • Ability to set and achieve targeted goals
  • High School diploma or equivalent
  • Demonstrated communication and interpersonal skills

What are the opportunities for career growth?
Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:
  • Used Vehicle Manager
  • Financial Services Director