Inside Sales Advisor Jobs

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

• Provide feedback and recommendations based on direct experiences with potential customers
• Use a consultative approach to influence customer purchase while also aiding buy-in to the mission, business model, and Tesla brand
• Assist with any campaigns that are requested by Tesla headquarters that include customer communication
• Determine if technical solution can be resolved for more immediate attention and provide remote education
• Communicate with prospective customers via live chat, phone, email, and SMS to nurture and prepare them for a vehicle or solar purchase
• Work on the continuous improvement of processes and procedures related to Tesla’s product family
• Perform additional responsibilities as assigned to meet business needs
• Escalate matters that require management attention in a timely manner
• Deliver the highest level of customer service throughout the full delivery cycle and installation process, as well as continued support throughout ownership
• Respond to inbound customer support inquiries from current customers to resolve their vehicle or solar product needs

• Ability to work in a team-based environment and achieve a common goal
• At least 1 year of customer service and/or sales experience with proven track record to meet or exceed goals or bachelor’s degree preferred
• Valid US Driver’s License and/or State ID and ability to obtain DMV Salesperson’s License required
• Strong relationship management skills and the ability to explain complex technical concepts
• Ability to work evening hours, weekends, and holidays in an office environment
• Positive and energetic, excellent listening, reading, and communication skills
• Proficient with standard corporate productivity tools (email, MS Office, internet navigation, CRM applications)