Lad - Regional Partner Success Manager

Develop and maintain a long term partnership with specific Oracle partners to ensure they can successfully implement Oracle products for shared customers. Responsible for creating, nurturing, and maintaining a high level of collaboration and cooperation with Oracle partners in a fast-paced dynamic environment.

Regional PSM work is non-routine and often very complex, involving the application of advanced technical/business skills in areas of various industry specializations. Seven to Ten+ years of professional experience recommended. Demonstrated experience in software implementation, professional services delivery, or partner/client facing relationship experience. Understanding of various technical architectures and operating systems and industry experience is desired.

The Regional Partner Success Manager - LAD will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Regional Partner Success Manager [PSM] - LAD will investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products.

Note: This is NOT a sales job. This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products. Software implementation experience IS required.

*Fluency in English, Portuguese, and Spanish.

This role will be accountable for:

• Align with multiple Oracle Lines of Business on various partner strategies.
• Build and lead operational cadence with updates.
• Global ownership, development, measuring and leading Oracle’s partner implementation and service-delivery strategies for Oracle products.
• Identify steering committee (participants, roles, responsibilities).
• Use operational data and a global strategy to drive favorable partner behavior intentionally and proactively.
• Supervise and measure the health of Oracle’s partner applications relationship through metrics, governances and dashboards that report on implementation success, project health, consulting team preparation, strategic investment in their Oracle service-delivery practice, partner solutions/initiatives, account planning outcomes, and joint investments.
• Work closely and influence Oracle leaders in product development, sales, marketing, alliances, business development and other business partners.
• Defining metrics.
• Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.
• Set unified governance for leading and measuring customer success associated with partner strategy.
• Use the partner relevant experience to ensure customer success while implementing Oracle solutions.

Preferred Skills & Experience

The Regional Partner Success Manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.

More specifically, s/he will have the experience described below:

• Technical proficiency and business acumen
• An exceptional communicator who can write, present and optimally adjust messages to meet individual audiences and organizations. Notably, strong client oral communication skills (present proposals to clients in a compelling way)
• Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives
• Preferred personal characteristics and leadership skills
• Focuses on actions and outcomes; driven to over achieve
• Entrepreneurial spirit
• A strong focus on ownership and execution. An executive with the appropriate level of drive and “toughness” to optimally lead in a fast-paced environment, ensuring results and deadlines are achieved
• A highly collaborative leader who can navigate different personalities, work well in teams, and construct win-win scenarios
• Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform and differentiate. Able to make difficult tradeoff decisions
• An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization
• Hands on – not just a leader/talker but also wants to roll up her/his sleeves to get the job done
• Creative problem solver able to shape compelling solutions with Oracle’s partners
• A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought

Detailed Description and Job Requirements

• Viewed by peers as a leader and top contributor and by line management as a key business partner.
• Acts as a leader of large-scale company initiatives.
• Engages in business development strategies and programs in support of Oracle's Customer Success Goals.
• Conversant in Oracle technology and product strategies.
• 7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.
• Fluency in English, Portuguese, and Spanish.
• BA/BS degree or equivalent, advanced degree highly desirable
• Ability to resolve strategy and tactical plans that deliver tangible results. Strong written, verbal, and social skills.

#LI-KNC2