Customer Success Manager - Houston

Energy Aspects is an industry leading data & intelligence provider for global energy commodity markets. As we continue to expand our presence in the USA we are seeking a highly motivated and experienced Customer Success Manager to join our team in Houston.

In this role, you will be responsible for managing and nurturing relationships with our regional client base. Your primary focus will be on ensuring the success of our clients by becoming a subject matter expert on Energy Aspects' range of services. You will work closely with internal teams to understand client needs and deliver exceptional service tailored to their requirements.

As a Customer Success Manager at Energy Aspects, you will have the opportunity to work closely with both internal teams and external stakeholders. You will collaborate with our research analysts to provide guidance on how our services can best meet client objectives. Additionally, you will play a key role in driving customer satisfaction by proactively identifying opportunities for growth and expansion within your assigned accounts.

To excel in this position, you should have strong relationship-building skills along with an ability to quickly become knowledgeable about Energy Aspects' offerings. Prior experience or knowledge of the energy commodity markets would be advantageous. You must also possess excellent communication skills as you'll be responsible for effectively conveying complex information about our services in a clear and concise manner.

Duties

• Create and deliver trainings, webinars, and workshops to educate clients on the features, benefits, and best practices of our products/services
• Help manage the Customer Success mailbox and co-ordinate client communication and responses
• Monitor client health indicators regularly and proactively address any issues or concerns
• Collaborate with the sales teams during the pre-sales process to ensure smooth onboarding of new users, mid trial check in and if necessary off-boarding process
• Collaborate with cross-functional teams to develop action plans based on survey findings, addressing any gaps or opportunities for enhancing the customer experience
• Conduct regular business reviews with key accounts to identify areas for improvement or expansion opportunities or potential risks
• Gather feedback from customers on existing products/services and provide input on future enhancements
• Carry out customer survey programs to gather feedback on client satisfaction, product/service usage, and overall experience with EA

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• A good understanding of customer success principles and best practices
• Highly organized with excellent time management skills to effectively prioritize tasks and manage multiple client accounts simultaneously
• Experience in a customer success, account management, client-facing role or alternatively experience working as an energy commodity analyst (oil, gas, LNG, emissions) with a strong desire for greater client facing engagements
• Excellent communication skills, both written and verbal, with the ability to effectively convey complex information to clients
• Ability to collaborate effectively with cross-functional teams internally as well as external stakeholders
• Proactive mindset with a focus on identifying opportunities for growth within assigned accounts
• Exceptional relationship-building skills and the ability to establish trust and credibility with clients
• Ability to quickly become knowledgeable about Energy Aspects' range of services and effectively articulate their value proposition to clients
• Strong problem-solving skills with the ability to identify issues, propose solutions, and drive resolution

Desirable Skills

• Experience and knowledge of Salesforce

About Us

Founded in 2012, we are an independent research consultancy that has enjoyed phenomenal growth since our inception, and we have very ambitious plans to continue our upwards growth trajectory. We are passionately committed to providing indispensable and industry-leading short, medium, and long-term analysis, and forecasts of the energy markets, that helps our clients trade, invest, finance and plan. With the recent acquisition of macro research firm Medley Global Advisors

the combination of our market-leading global macro policy analysis and deep energy markets expertise, has further strengthened our services to the global financial markets and has enhanced our ability to support our expanding client base, as the energy transition gathers pace and markets look to find their feet in an uncertain future.

Our suite of subscription services can be tailored to meet our clients’ specific needs and combines a data-rich approach and our extensive network of contacts, with insight on geopolitics and energy policy to provide best-in-class assessment, analysis and forecasts of major trends, topics, and regions. We also deliver timely analysis of breaking news events and offer proprietary data services that cover fundamental trade and supply/demand data, across a wide variety of products and markets.

Culture & Benefits

The proud recipient of an accreditation from Best Companies, we truly understand the importance of workplace engagement and genuinely value our people. We offer a fast-paced, driven, collaborative and dynamic working culture where you are recognised and rewarded for your contributions to our tremendous growth story.

We build our organisation with community in mind. All our offices are located in landmark buildings with easy access to gyms, shopping, restaurants and public transportation. With a wide range of social clubs, from running to yoga to football to foodies, we build a collegiate, social and dynamic culture that allows people to be at their best, both on the job and off.

Our compensation packages include a discretionary annual bonus, a company share options scheme, private health insurance, generous 401k matching contributions, subsidised gym membership and considerable holiday time.

Energy Aspects is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.