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Company | Bynder |
Address | San Carlos, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-11 |
Posted at | 7 months ago |
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.
- Is highly self-motivated and passionate about learning in a fast-paced environment
- Enjoys working cross-functionally and collaborating in a team environment
- Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
- Possesses excellent communication skills and has a strong propensity for organization and relationship building
- Loves telling a good story using data
- Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Continuously probe to uncover account needs, growth and upsell potential
- Strive to increase product adoption, retention and overall customer satisfaction
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Develop and execute on account / success plans
- Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Experience with Salesforce and Gainsight a plus
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Experience with other DAM technologies a plus
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Excellent organizational, prioritization, and time management skills
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Room to advance in a high-growth tech company
- Referral bonus plans
- 401(k) - dollar for dollar match up to 6%
- Fully stocked kitchen
- Flexible vacation policy
- Competitive compensation
- Commuter benefits
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Fun, casual work environment
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