It Technical Support Jobs

SUMMARY:
The IT Support Technician will be responsible for providing outstanding service to all Bergelectric End-users. IT Support Technicians provide a wide range of user training, service request fulfilment, and incident management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deploy, troubleshoot, and manage mobile devices
• Communicate effectively with end-users via ticketing system and email
• Support Windows 10 based environment
• Troubleshoot technical issues in an efficient manner
• Deploy, troubleshoot, and manage multi-function printers
• Provide Technical Support and assistance to end-users

REQUIREMENTS:

• A+, Network+ (Preferred)
• Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks
• Associates degree or bachelor’s degree in related field (Preferred)
• High school diploma or general education degree (GED) required
• Ability to adapt to fast paced environment
• Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment
• 2+ years working in a Technical Support role
• Strong communication skills, written, verbal, and presentation

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Light to moderate lifting is required.
• This is largely a sedentary role; however, this role may require the ability to lift files, open filing cabinets, reach, stoop or kneel to install computer equipment.

WORKING ENVIRONMENT:

• This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc.

BENEFITS & COMPENSATION:
Bergelectric offers a competitive wage and benefits package which includes medical, dental, vision, 401k & life insurance. The pay range for this role is $25.00-$35.00/hr.* The compensation and title are subject to change depending on a candidate's relevant experience.

• As of May 2023.

The information contained in the job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned by the Supervisor or his/her designee.
Primary Location
CA-Carlsbad
Job
Information Technology
Schedule
Full-time
Travel
No