Manager, It End User Services,

Advance Possibility

Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

Bring your vibrant leadership style and end-user expertise to a flourishing organization as Episource’s IT Manager, End User Services.

This people-managing, in-office role will report to Episource’s Sr. Director, Global IT, from our Headquarters in Gardena, CA.

Learn how you’ll impact Episource:

• Leverage your leadership skills. Maintain a positive and engaging work environment by managing a team of talented, high-performing IT staff experts through ongoing opportunities in professional development, mentorship, and coaching with the utmost sincerity, transparency, and empathy.
• Harness your end-user know-how. Ensure operational policies and procedures are created, documented, and followed to streamline operations. As Episource’s Manager, End User Services, you’ll be responsible for developing and maintaining end-user standards for devices and peripherals.
• Act as a customer advocate. Leverage your dynamic customer service and interpersonal skills to implement best-in-class solutions for end-user operations. Consistently maintain an enthusiastic approach to all user challenges while collaborating effectively with Episource team members.
• Serve as an end-user SME. As Episource’s IT Manager, End User Services, you will specialize and orchestrate all end-user support services, including device management and support, asset management, service desk, and mobile support.

What your journey at Episource will look like:

• In your first three months at Episource, Perform an independent end-user technology experience assessment and provide a prioritized plan to address the business needs
• By the end of your first year at Episource, you’ll have launched a world-class end-user service center.
• Throughout your next six months at Episource, you’ll develop the team based on skills and business needs.

Here is how you will benefit as a valued member of our Expert Teams at Episource.

• Parental Leave
• Wellness Programs (EAP, Calm App)
• Career Development: Tuition reimbursement, certifications, and seminars
• Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year
• 401(k) with company match
• Remote culture with company equipment, virtual access, and monthly internet allowance
• Health, Vision, Dental, Voluntary Life, and AD&D Insurance
• Health Savings Account / Flexible Savings Account

Here is what you’ll bring to the Expert Teams at Episource.

• Adept in managing IT infrastructure such as firewalls, servers, storage, and switches
• Many years managing endpoint OS such as MacOS, Linux, Windows, iOS, and/or Android
• Background working in a HIPAA/HITRUST environment
• Several years of experience in Microsoft Active Directory
• Multiple years of tech support experience, preferably in the healthcare or technology industry
• Expertise in scripting and implementing automation technology such as GPO, MDM, and Powershell
• Superior Communication Skills
• Familiarity with supporting IT environments with multiple SSO and MFA standards
• Bachelor’s degree or equivalent combination of education and experience
• Extensive management experience

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused

The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Salary Range (or rate): $100,00 - $130,000 / year

Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting. In addition to your salary, Episource offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements: please see our benefits section above for more information.)

Expert Teams. Ingenious Technologies.

Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Episource will require proof of COVID-19 vaccination for all patient-facing healthcare workers and client-facing employees.

• Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.tion, and training.d training.