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Technical Support And Training
Company | Cutera, Inc. |
Address | Brisbane, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Device |
Expires | 2023-06-16 |
Posted at | 1 year ago |
Company Description
- Other duties as assigned
- Responsible for providing Technical Training for the Customer Solutions Advisors (Dispatch) who are undertaking front line troubleshooting of aesthetic laser equipment with our customers
- Coordinate activities related to the planning, development and delivery of training programs related to newly released products
- Primary Responsibility will be to provide technical training to our direct and indirect Service Engineers on all Cutera Products
- Be the teacher/mentor in providing detailed Quarterly updates to our Global Service team on all product updates/changes
- Pro-active in implementing tools to aid the Field Service Team; use experience to help initiative methods/processes to be used in the course of field repairs.
- Deliver training programs in a variety of means including in a classroom, field and simulated field environments, webinars, and e-Learning.
- Define and develop innovative repair procedures for our global direct and indirect service teams.
- Interact with other functional groups, responsible for providing service input during New Product Introduction kick off meetings.
- Provide Technical Support to our field service engineers (FSEs) who are diagnosing, troubleshooting and repairing aesthetic laser equipment at customer sites
- Infrequent customer site visits where appropriate to gain understanding of field related challenges and to provide additional training to selected field-based engineers
- Highly developed public speaking and communication skills (both written and verbal)
- BS in Electrical Engineering (graduate degree would be a plus), background in Laser Technology required with a minimum of 4+ years of training experience in electronic system troubleshooting
- Ability to travel internationally in order to provide Technical Training Classes to our Global Service team
- Experience training field engineers in a classroom environment
- Enhanced knowledge and understanding of optics, electronics, and mechanical principles required, as well as the ability to troubleshoot stated equipment.
- Experience in hosting conference calls and webinars for purpose of disseminating technical information
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