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Senior It Technical Support Jobs

It Technical Support Ii
By Premera Blue Cross At , Mountlake Terrace $50,700 - $76,100 a year
A minimum of 3 years’ experience supporting customers or related experience (required)
Advanced customer service skills supporting end-users to resolve technology issues
Prior on-site tech support experience preferred
Experience mentoring and training more junior tech support
Experience working with automated scripting tools, such as PowerShell
Experience in technology monitoring and observability
Technical Support Specialist It
By NetAdept At Kapolei, HI, United States
Experience in basic server maintenance.
Familiarity with data center environments.
Ability to access consoles from network devices.
If you are interested in knowing more, please apply so we can continue this interaction.
Come and become a member of the NetAdept Family!
It Technical Support Specialist
By Dollar Tree At , Chesapeake, 23320
Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.
Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.
Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.
Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate.
Assist the Manager of Technical Services with special projects that may be assigned.
HS Diploma Required, associate degree in computer science, MIS or related field or equivalent experience desired.
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
It Technical Support Jobs
By Samsung SDS America At Auburn Hills, MI, United States
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
Experience with Remote Support and VPN
Serving as initial point of contact for internal applications, hardware, mobile and remote technology
Manage user accounts updates, password resets
1+ years of IT experience
Strong knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
Senior Technical Support Engineer
By Ironclad, Inc. At , San Francisco, 94107, Ca $105,000 - $145,000 a year
Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
Identify and author knowledge base articles for product features and FAQ's and how-to.
Leverage your customer interactions to help improve product roadmap and customer experience.
3+ years of experience in a technical or product support role.
Strong technical aptitude and exceptional communication skills (written and verbal).
Excellent troubleshooting and deep analytical skills
It Technical Support Specialist (Farmington, Mi)
By Great Lakes Ace Hardware At Farmington Hills, MI, United States
Provide support for district managers and Support Center departments
2 years related IT experience
Excellent problem solving and communication skills
Working in or supporting a retail environment and technical skills
Wireless-APs (Cisco Meraki) & wireless store devices
Laser Jet printers & copiers (HP)
It Technical Support Engineer
By Florida Cancer Specialists & Research Institute At Tallahassee, FL, United States
Education: Bachelor’s degree in computer science preferred
Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).
This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.
Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.
This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Senior Technical Support Analyst
By SCHWAN'S At , Pasadena, 77506, Tx
Support and mentorship from team members who are authentic, good-natured and highly skilled.
Competitive wages, incentive pay and a comprehensive package of benefits.
Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.
Manages the image releases with external equipment suppliers.
Opportunities for career growth with a well-established food company.
It - Customer Technical Support Representative
By InfiCare Staffing At United States

Request ID: 36470-1 Duration: 1+ yr. Location work will be performed: Remote Job Title: IT - Customer Technical Support Representative Public Trust/ Eligibility Required. Job Description ...

It Technical Support Representative
By Becklar At Rexburg, ID, United States
Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.
Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred
Experience with Microsoft operating systems and Office Suite required
Prior ITIL Foundation experience is beneficial
Must be able to interface directly with users with a wide variety of technical skills in a professional manner
Free mental health assistance for all employees
It Technical Analyst Jobs
By Aramark Uniform Services At United States
4+ years of demonstrated hands-on experience Information Technology, coordinating Change Management and code deployment via MicroFocus PPM tool or similar.
Experience with the use of Change Management methodologies and tools.
Design and implement change approval workflows and ensure proper access management to code repositories are enforced.
Provide Change Management policy and procedures training to newly onboarded partners and Self Develop where opportunities arise.
Strong hand-on experience conducting application and infrastructural change reviews, ensuring all change requirements are met prior to approving a change request
Ability to design and implement appropriate change management process while following industry best practices.
It Technical Analyst Jobs
By Brightpath Associates LLC At Fort Payne, AL, United States
Keeps abreast of new developments in the field to update skills and knowledge.
Must possess, Computer Hardware Certification (CompTIA Network+ and Server+) or equivalent
MS SQL Certification a plus
Cisco CCNA Certification a plus
Support local and remote facilities by being in the after-hours support rotation, as required.
Job Title: IT Technical Analyst
It Technical Support Jobs
By Viasat Inc. At United States
Knowledge of Cloud Solution Management
Identify and resolve issues onsite or remotely related to hardware, software and networks affecting data aggregation and transmission, and RTOC applications.
Minimum 5 years’ experience in IT & system network.
Degree (completed) in Computer Science (or similar field of study) or equivalent self-taught experience
Adheres to Customer standards and policies.
Monitor and maintain systems and networks to ensure uninterrupted real-time data aggregation and transmission, and RTOC applications.
It Technical Support Specialist
By New Millenium Consulting At San Francisco, CA, United States
Minimum 5 years of experience of above skills mentioned in the responsibilities section
General experienced systems administrative role (of various tasks)
CompTIA or relevant certifications is a plus
Laptop configuration/new hires - Mac shop
Imaging of Laptops and configuration
Hardware & Software support and troubleshoot
L2 It Technical Support Specialist
By New Millenium Consulting At New York, NY, United States
5-7 years of experience with above skills
Remote, and hands-on support for desktop, user, network, and server infrastructure (75+ Employees, PC and Mac.)
Strong experience with Active Directory and O365 support, administration and troubleshoot
Hands-on experience with Desktop support, telecom administration and endpoint troubleshoot
Administration of Active Directory-accounts, and group policies
O365 administration - user and mail profiles, shared mailboxes, distribution lists, security groups
It Technical Support Jobs
By TC ITECH Sdn Bhd At , Sultan, Wa
Manage and maintain computer asset inventory including hardware, software and software licenses using ITAM solution.
Manage and maintain company mobile device including billing administration, new line registration or renewal and mobile device setup.
Manage and maintain anti-virus agent and IT asset agent.
At least 2-3 Year(s) of working experience in the related field.
Good written and verbal communication skills.
Good problem solving and analytical skills.
It Technical Support Specialist
By Sentara Healthcare At , Norfolk, 23507, Va

High School Grad or Equivalent

Senior It Support Engineer
By GeoComply At , Las Vegas, Nv $91,000 - $107,000 a year
Have experience with Asset and Vendor management solutions
Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities
Maintain and update knowledge base articles to help users self serve
Manage Hardware and Software asset inventories
5+ years of relevant experience
Experience configuring and troubleshooting Windows and macOS devices
Senior It Support Analyst, Td Securities
By TD Bank At , New York, 11205, Ny $120,000 - $175,000 a year
Expert Knowledge of Trade Execution solutions/implementations on ION and Bloomberg.
Fixed Income functional knowledge, particularly treasuries and bond trading expertise
Experience supporting front-to-back Trading Systems and Trading Desks
Must have experience working with developers, business analysts, and infrastructure support teams.
Working experience with the following technologies: Linux RH, Windows Server, Oracle, SQL, Python
Experience with Solace, Mongo DB, ITRS, Autosys

Are you looking for an exciting opportunity to use your technical expertise to help others? We are looking for a Senior Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. Detailed Job Description Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. They must be able to identify and diagnose technical problems and provide solutions to customers in a timely manner. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance and support to customers and other team members
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers with their technical needs
• Identify and diagnose technical problems
• Communicate technical information to customers in a clear and concise manner
• Monitor and respond to customer inquiries
• Document customer interactions and technical issues
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their technical needs are met