It Support Engineer Jobs

Company Description

GSB Solutions is a technology and telecommunications company based in America that offers human capital and technology solutions to businesses. With an emphasis on quality and efficiency, we strive to become an extension of our clients' businesses by providing professional and human-centered services within and outside their premises.

Role Description

GSB Solutions is looking for a full-time IT Support Engineer to join our team in Buena Park, CA. The IT Support Engineer will be responsible for providing technical support, troubleshooting, and maintenance to our clients' hardware and software systems. The role also involves maintaining and improving network performance, collaborating with cross-functional teams, and providing excellent customer service.

Field support with end user experience.

• High level proficiency in Windows 7 and Windows 10

• Intermediate to high level proficiency in Apple Mac Operating systems

• Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and Android operating systems and basic knowledge in Microsoft Intune.

• IMAC process Install, Move, Add and Change.

• IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).

• ITIL and Agile process (exposure to SLA, Ticketing system)

• Network troubleshooting and understanding TCP/IP.

• knowledge in Microsoft 365 architecture and Office 365 environment.

• Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)

• Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).

• Software deployment through SCCM.

• Manual software installation and troubleshooting.

• Handling and task prioritization.

Knowledge : Candidates must have the communication skills.

• Portuguese would be great
• English & Spanish