It Specialist (Custspt) Jobs

Summary You will serve as an IT Specialist (CUSTSPT) in the Navy/Marine Corps Intranet (NMCI) Program of FLEET READINESS CENTER SOUTHWEST. This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service. Responsibilities You will provide NMCI Point of Contacts (POCs) with guidance on application of NMCI business rules. You will keep customer representatives fully informed of current and projected NMCI operational capabilities. You will act as a liaison between FRCSW and the NMCI on-site representatives, elevating questions, concerns, and issues regarding receipts of machines and peripherals to the sire Customer Service Representative. You will maintain employee accounts and order seats within NET to include creating profiles for new employees, transferring assets and terminating seats as employees leave. You will ensure team members are updated on NMCI status and compliance with the guidance distributed by the NMCI Customer Service Representative. Requirements Conditions of Employment Qualifications Your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying broad knowledge of IT infrastructure to advise customers on services available; 2) Assisting customers with issues related to accounts, computers, software, hardware, and determining appropriate solutions; 3) Integrating a range of different technologies and systems into an overall functional business process; 4) Utilizing knowledge of work processes, emerging technologies, and customer requirements to make policy recommendations. In addition, your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

• Problem Solving
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Veteran's preference does not apply when selecting individuals under the specific hiring authority addressed in the Summary section of this announcement. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. THIS IS A DIRECT HIRE ANNOUNCEMENT. Section 1109 of the National Defense Authorization Act Fiscal Year 2020 Public Law 116-92 amended Section 9905 of title 5, United States Code (U.S.C.) to streamline and simplify certain Department of Defense civilian Direct Hire Authorities to recruit and appoint qualified candidates directly to certain positions in the competitive service in the Department of Defense. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.
• Oral Communication
• Attention to Detail
• Customer Service
• Is thorough when performing work and conscientious about attending to detail.
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.