Director, It Support Jobs

Come As You Are.

Director, IT Support US

In your role, you will lead, assist and be accountable for our workplace tech support team supporting our 150+ team members in our Los Angeles office and over 400 total users across our US offices. This is a “hands-on” position and will interact with our Executive teams as well as day to day office activities. You will have responsibility for providing technical guidance of the corresponding US offices in NY, Nashville and LA.

The IT Director will be responsible for the overall strategy, planning, and execution of all core IT functions. We’re searching for someone with a passion for supporting the people on their team as well as developing the organization. Ultimately, the IT Director will need to put the infrastructure and processes into place in order to improve the overall support experience at BMG.

The IT Director will plan, coordinate, direct and design IT related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. You will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The Director of IT will also define and implement IT policies, procedures and best practices.

What You’ll Be Doing.

• Responsible for monitoring, alerting and maintaining workplace services (including the design and implementation of a mature event management solution)
• Assist in support of executive board members and their offices and be readily available for hands-on support when necessary
• Assist in security incident management
• Oversee and assist in day-to-day support of approx. 400 end users in the US and over 1000 globally
• Maintain and support local infrastructure and play a lead role in global infrastructure projects
• Assist in leading an employee facing IT support organization inspired to achieve the highest levels of customer service and employee satisfaction
• Help define and execute the strategy for all of BMG’s IT functions, ensuring successful adoption of technologies across BMG, while also focusing on security and automating processes.
• Support PC and Mac patching, deployments, software packaging/updating and take part in testing and rollout processes and configuration of devices
• Stay abreast of emerging technologies and threats; proactively assess and evaluate the adoption thereof into the organization
• Own all IT functions, including Service Desk, O365, Okta, MDM, AV, networking and corporate applications
• Responsible for monitoring, alerting and maintaining workplace services (including the design and implementation of a mature event management solution)
• Understand enterprise application estate (managed by enterprise tech team) and manage touchpoints (e.g., user management)

About You.

• You have experience hiring, managing and leading other IT professionals.
• You have hands-on experience in support executives and staff with their laptops, desktops and mobile devices.
• You lead by example and have managed a small-medium sized team of workplace support engineers.
• You have shown the ability to prioritize (and deprioritize) work effectively.
• You have proven track record of maturing and automating IT systems and processes.
• You have experience in managing audio-visual equipment.
• You have experience with managing Office365, Jamf, SCCM, Okta, Cisco and Juniper or equivalents.
• Ability to juggle multiple projects with a track record of managing priorities, deadlines and deliverables
• You have experience managing external vendors, procurement and budgets.
• You are a good communicator and you’re comfortable adjusting your communication to different character types.
• You appreciate continuous learning and having an impact.
• You can manage project deliverables and responsibilities, vendor selection, contract negotiation, budgets, and will be the lead subject matter expertise on all company IT services.

It’s a plus if you have completed a bachelor’s degree in computer science, engineering or similar.

What’s In It For You?

• Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives.
• Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote.
• Save money and time with our commuter benefits program.
• Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered.
• Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year.
• Unlock your potential with development opportunities, including mentorship programs and LinkedIn Learning.
• Say goodbye to accruing vacation days or hitting a cap; take time off when you need it with our flexible time off policy!
• Kick off your weekends early with Summer Fridays.
• Be inspired by our talented artists at our showcases and playbacks.
• Find your inner peace and boost your mental wellbeing with a complimentary subscription to the popular meditation app, Headspace.
• Access well-being support 24/7 through our Employee Assistance Program.

Pay Range

$80,000 - $110,000 per annum

The pay range listed above is dependent upon factors such as work experience, qualifications and business needs. In addition to the range above, this role is eligible for a discretionary annual bonus and applicable benefits

Are you interested? Follow the link to apply!

We are an E-Verify employer. For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

BMG - est. 2008 - is the world's fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world's Most Innovative Companies by Fast Company, BMG's pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG's 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history.

BMG's fresh approach includes production music, films, books, artist management, merchandise, neighboring rights, and live as well as music publishing and recordings off the same service platform. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with. www.bmg.com

Company: BMG Rights Management (US) LLC

Country: United States of America

State/Region: California

City: Los Angeles

Postal Code: 90036

Job ID: 263101