It Support Engineer Jobs

WHO IS AIR CHARTER SERVICE

To put it simple, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consists of sports teams, music tours, destination weddings, company sponsored events and and many more!

As an IT Support Engineer, you will be providing high quality service to our staff and making a special effort to ensure requests are handled as quickly as possible!

ACS Los Angeles is seeking an IT Support Engineer who 3 years of proven experience and skills. Training will be based in our New York office for approximately 2 weeks.

If this sounds like responsibilities, you have had in the past and you can commit to our training plan then apply today!

A DAY IN THE LIFE

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Software installation, desktop imaging, software inventory and monitoring
• Overall management and responsibility for the efficient handling of support requests
• Microsoft365 User Administration
• The ability to conduct and participate in client meetings / system demonstrations
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
• Remote support for clients regardless of location
• Assist with projects of all sizes including technology infrastructure and software projects
• Configuration and installation of physical and virtual servers
• Document new and update existing IT procedures
• Starters / Movers / Leavers Process

WHAT DO WE LOOK FOR

• Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
• Networking (DNS, DHCP, TCP/IP),
• Microsoft Office 2016,
• Windows 10,
• Able to plan own time effectively
• Remote Access tools
• Exchange 2016
• Active Directory,
• Experienced in installing, supporting and troubleshooting :
  • Windows 10,
  • Microsoft Office 2016,
  • Active Directory,
  • Exchange 2016
  • Networking (DNS, DHCP, TCP/IP),
  • VMware/Hyper-V
  • Remote Access tools
• Professional manner with excellent communication skills
• VMware/Hyper-V
• Remote Access tools, Mobile device configuration (iPhone / iPad)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Training will be based in our New York office for approximately 2 weeks.

Check us out on social media!

LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member from our recruitment team will be in touch!

START DATE: ASAP