It Support Analyst - Landmark, Nyc

The IT Support Analyst will work from the Global Flagship Building to support the day-to-day technical functioning of the building. The scheduled working hours for this role are Tuesday through Saturday from 9am-6pm. Please submit an application if you are open and available to work those days/times.

Application:

• Partner with IT Cegid team on releases
• Manage Teams technologies such as walkie-talkies
• Support selling events
• Cegid pairing
• Track issues that are operational versus IT problems
• Track tickets assigned to support teams
• Cegid support
  • Track tickets assigned to support teams
  • Manage escalations
  • Track issues that are operational versus IT problems
  • Partner closely with Yumi for training / support
  • Partner with IT Cegid team on releases
  • Monitor / report on order monitoring / missing sales
  • Support selling events
  • Cegid pairing
• Monitor / report on order monitoring / missing sales
• Administrator for Teams Merchandising application
• Assist with escalations for provisioning of applications and access for new staff
• Owner of traffic count at Landmark
• Manage escalations
• Partner closely with Yumi for training / support
• Owner of Waitwhile application

Infrastructure:

• Digital screens
• Responsible for video conference and blue tube technology
• Liaise with regional it for replacement and new IT equipment
• Digital artwork
• Wayfinding
• Liaison between store and 3rd party technology
  • Digital screens
  • Wayfinding
  • Digital artwork
  • 2x restaurant providers
• 2x restaurant providers
• Manage the 75 Payment hubs and payment devices
• Responsible for iPhones and iPhone deployment

VLM

• Ensure that incidents and problems are been managed in a timely manner
• Manage overall support process

Other:

• IT support for brand exhibition
• Coordinate extra support during busy periods and events

Required Qualifications:

• Ability to work on multiple projects while optimally prioritizing workload
• A strong sense of independence and initiation
• Excellent verbal and written communication skills and ability to work independently with minimal direction as well as part of a team.
• Excellent organizational skills and attention to detail
• 3-5 years of IT support experience
• Enjoys working with and supporting others in a fast-paced environment
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Team player and proactive personality
• Resilient, diplomatic, discreet, confidential and trustworthy
• Maturity and discretion to handle confidential matters
• Ability to travel into the Flagship Building 5 days a week in person.

The hiring range for this position ranges from $88,740-120,060 yearly. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.