It Support Administrator Jobs

Client Industry:

Pharmaceuticals

Working Hours:

Eastern Time (EST)

Overview:

We’re seeking qualified candidates that take a proactive approach to supporting End User devices and Service Desk Operations. This role requires a positive, consultative communicator as this will work hand-in-hand with all departments and functional levels within a global organization.

Accountabilities:

• Provide technical support on existing resources in the cloud and engineering new solutions while ensuring existing platforms remain stable
• Evaluate, test, and install critical updates on a regular basis
• Review current technologies, tools, and services and make recommendations for their use based on financial, operational, and security/compliance criteria
• Troubleshoot to detect and solve technical problems
• Contribute subject matter expertise to a variety of tasks/projects in support of the enterprise cloud services
• Support day-to-day operations and administration of Azure cloud services
• May assist with cyber security investigations when needed
• Produce and maintain detailed documentation for cloud processes and procedures
• Analyze technical needs and document requirements for Azure environment
• Provide troubleshooting steps and operational documentation to Level 1/2 support team
• Contribute to providing audit proof of operations when needed
• Provide monthly metrics for cloud operations
• Work closely with internal team members supporting service desk, asset provisioning, Azure AD, Okta administration, and other support and service desk functions
• Contribute to future planning, implementation, and support of emerging cloud technologies
• Assist IT leadership with recommendations for managing Azure costs and billing
• Help deploy solutions that meet business and technical requirements

Reports to the Manager of IT.

Key Technical Skills:

• Experience/knowledge in general with Microsoft systems and enterprise technologies (Windows, Office 365, Microsoft Teams, PowerShell, ServiceNow, VMware, etc.)
• Azure AD… Administration, Security, Ops and Vendor Management
• SCCM… Software updates, Patching, and Device Management
• End user device management including License Agreements, Asset Tracking, etc.
• Okta… Administration and Vendor Management

Education/Training:

• Relevant college education and/or certifications are a plus (ITIL, MCSA, CompTIA, etc.)

Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.