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- Desktop Support
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Desktop Support Specialist Jobs
Company | Saunders Scott |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Computer and Network Security,Technology, Information and Internet |
Expires | 2023-08-03 |
Posted at | 10 months ago |
Level 2 Desktop support Specialist
OVERVIEW
RESPONSIBILITIES
- Supporting users quickly and efficiently regarding Desktop PCs, products and services
- Diagnosing and treating IT problems
- Forwarding more complex problems to the respective internal contacts
- Documentation and tracking of a ticket’s service status, including “time to solve”
- Installing and uninstalling hardware and software using available installation tools
- Interfacing with users, service desk and external suppliers
- Diagnosing hardware and software status with available tools, correcting and forwarding errors
- Documentation of current hardware and software to keep configuration management up to date
QUALIFICATIONS
- At least 2 years of experience in professional IT support or a formal IT infrastructure education
- Robust experience with common operating systems
- Robust experience with common applications, such as MS Office, Oracle etc
- Experience with ticketing systems
- Network experience (PCs and other network devices such as printers)
- Certifications are an advantage (OEM, CompTIA, MCITP, MOS)
- Very good English skills
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