It Support Engineer Jobs

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 11,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022.

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IT Support Engineer

Join us in developing a diverse team of IT engineers with traditional and non-traditional technical backgrounds who build relationships across Alma to discover opportunities to improve business operations, contribute to an excellent employee experience, grow your skills, and have fun while doing it all. If you're interested in learning about how to craft purpose-built solutions in an emerging mental health space, we'd love to meet you. Even if you don't think you meet all our requirements on day one, that's ok! As long as you're passionate about helping people through technology and love to learn, we encourage you to apply.

What you'll do:

• Take ownership of and drive future iterations of at least one current IT domain: Requests, Mobile Device Management (MDM), Patching, Employee Lifecycle, etc
• Help educate Alma employees about hardware and software security and best practices.
• Provide technical support to the Alma organization for hardware and software-related issues.
• Work as part of the internal IT team to empower Alma employees through administering best-in-class hardware and software tools
• Contribute to and participate in regular team and departmental meetings
• Partner closely with our Security team to support SOC 2 audits and HITRUST certifications

Who you are:

• You are proficient in administering company-wide core SaaS services like Google Workspace, Microsoft Office365, Slack, Zoom, or other business-critical tools.
• You have 2+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations.
• You have strong experience in troubleshooting hardware and software issues in a mixed-platform environment.
• You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients and simplify access to care.
• You have familiarity with MDM, automation using APIs, and virtualized infrastructure like AWS, Azure, or GCP.
• You participated in managing a procurement supply chain of hardware and technology accessories.

Benefits:

• Financial perks and rewards through BenefitHub
• 401k plan (Roth and traditional)
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• Free Alma platform access
• Pet discount program through United Pet Care
• Unlimited PTO
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
• Comprehensive parental leave plans
• Free EAP access through LifeWorks
• Monthly co-working space membership stipend
• We're a remote-first company
• Monthly therapy and wellness stipends
• One-time home office stipend to set up your home office
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day

Salary Band: $82,500 - 110,000

Alma's compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.