Human Resources Representative Iii

Responsible for playing critical role in the success of call center operations by helping to drive strong performance and productivity through the execution and accuracy of operational tasks and duties. Serves as a subject matter expert in the areas of payroll, leaves of absences, communications, as well as several area of reporting and technology. This role has a significant impact on both the customer and employee experience and is essential to ensuring day-to-day operations run smoothly and efficiently.

Core responsibilities:

Owns the processing and accuracy of payroll and time entry management. Performs reconciliation of timesheets with sign in/sign-out reports

Responsible for monitoring and tracking attendance

Takes a consultative approach to problem solving in order to resolve discrepancies

Track leave of absence claims to monitor approve usage amounts and ensures payroll and time off align. Maintains high integrity and confidentiality while handling sensitive information.

Responsible for corrective action document creation, up to and including termination based on review of attendance reports.

Facilitates training on critical business initiatives as appropriate and provides subject matter expertise and support to leaders and employees. Understands and clearly communicates the importance of and impact to the business. Builds strong competency development through effective training facilitation.

Tracks completion reporting for required trainings and ensures 100% compliance

Creates team meeting agendas by prioritizing and simplifying information, compiles supporting documentation and thoroughly prepares supervisors for team meeting discussions.

Analyzes reporting including outlier management and organizational hierarchy to ensure accuracy, identify themes and bring closure to action items.

Prioritizes and balances time, actions and initiatives to achieve results.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance

Colorado, New York, MD, RI, CT, CA applicants:

Benefits include:

-MEC/ACP Medical

-Voluntary Dental, Vision, Life, Supplemental Income

-401k (must meet requirements)

-sick leave as required by state/county

Washington applicants: Employees (and their families) are covered by MEC/ACP medical, VOLUNTARY dental, VOLUNTARY vision, and VOLUNTARY basic life insurance. Employees are able to enroll in our company’s 401k plan, as well as a deferred compensation plan when employment requirements are met. Employees will also receive one hour of paid sick leave for every 40 hours worked per state guidelines and requirements.