General Manager Operations Jobs

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Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Job Summary

Reporting to the Director of Operations, the General Manager provides operational leadership for one or more customer accounts locations across the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team’s capabilities, and driving continuous improvement initiatives.

Responsibilities

• Collaborates effectively with cross functional leadership including; IT, Finance, Engineering, Project Management CI Team and Human Resources.
• Understands and manages impact of actions and interpersonal style when communicating with the customer.
• Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented.
• Ensures managers and supervisors are well-trained and motivated to support requirements of customer contracts and the direction of the company.
• Ensures operational budget are controlled and can effectively explain all variances.
• Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labor.
• Ensures operations SOPs are up to-date, accurately reflect work best practice and standard processes and are used to facilitate team member training.
• Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of Federal, State and Local legislations including; safety, violence and harassment laws.
• Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
• Assists, advises, and expedites solutions to resolve team member conflict.
• Ensures that ALL Team Members in their facilities have received the required Our Way training modules and refreshers as per the desired intervals.
• Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force.
• Implements controls necessary to keep expenditures within budget and meets with the customer on a monthly/quarterly basis to review financial and service performance.
• Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
• Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
• Works with their management team to develop and implement business plans to improve financial and service performance year over year.
• Is a role model for the company culture (‘Our Way’) with strong reinforcement of Metro’s ‘Our Way’ Values and leading the ‘Our Way’ program within their team.
• Provides leadership to facility staff by: Hiring, training, developing and scheduling proficient staff.
• Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
• Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members.
• Leads the customer relationship through close daily contact, weekly review meetings, and monthly updates for reporting of KPI, CI and Financials, taking a pulse of the relationship and ensuring it remains strong.
• Works to ensure Employee Opinion Survey (EOS) results are improved and teams are empowered to implement change that positively impacts the culture and operational efficiency.
• Holds managers and supervisors accountable to ensure operations team members follow established SOPs and best practices.
• Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives.
• Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget.
• Ensures all SOPS and operating practices support a safe work environment.
• Monitors injury levels and equipment/product damage to ensure accidents and product/equipment damages are prevented.
• Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job.
• Understands and has in-depth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions.

Education / Experience

• Ten (10) years distribution experience (some of which in a 3PL environment)
• Five (5) years of managerial experience
• A Bachelor’s Degree in business management with a focus on operations management, materials management; a designation in logistics is preferred.
• Experience in Consumer Packaged Goods (CPG) or retail fulfillment.

Core Competencies

• Thorough knowledge of company equipment
• Excellent communication and interpersonal skills – both written and verbal, and the ability to develop relationships at all levels in the organization
• Exceptional hands on WMS knowledge
• Excellent time management and organization skills, with the proven ability to multi-task and reprioritize based on business demands and needs.
• Strong analytical skills with the emphasis on financial reports
• Excellent interpersonal skills and a proven leadership ability within a solid team environment
• Excellent organizational and analytical skills, sound business judgment and a proactive approach to problem solving.
• Ability to manage confidential information, demonstrating sound judgment and decision-making capability.
• Service oriented with strong customer interaction skills and commitment
• Excellent computer skills in M.S. software applications primarily in excel & word
• Exceptional planning skills

Working Conditions

• Works in an office environment and on the warehouse floor walking and standing.
• Able to work a flexible work schedule when required.
• Excellent communication and interpersonal skills – both written and verbal, and the ability to develop

Why join us

• The opportunity to build a career with a growing company
• Company Team Wear
• Comprehensive Medical, Dental, and Vision coverage for you and your family
• Wellness programs to support your family's well-being
• Life and Disability Insurance
• Community Volunteering
• Company Sponsored Social Events
• Work in an environment where safety is our first priority
• Company 401k plan with a company match

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.