General Manager Jobs

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become the General Manager at our Culver City location!

Position Summary:

The General Manager holds primary responsibility for the location and the entire team at that location, managing the business proactively so that possible impediments to the locations success can be dealt with before they affect revenue, profitability, employee satisfaction and customer service.

Essential Duties and Responsibilities:

Duties include but are not limited to the following:

Financial

• Oversee the procurement process including retail and back bar ordering, inventory management, and merchandising.
• Collaborate effectively with the procurement department to create efficiencies and business improvements.
• Oversee the monthly P&L, sharing location specific results with Assistant Managers and other appropriate staff members.
• Create revenue and profitability projections and an annual budget.
• Be accountable for the profitability and growth of the location.
• Collaborate with other departments to ensure that location-specific bookkeeping is correctly coded in a timely manner.
• Proactively identify variances from budgeted goals and address them collaboratively with Inc. staff.
• Assist in calculating and updating daily, weekly, monthly and quarterly business goals.

Brand Standards

• Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less.
• Maintain the milk + honey brand service standards through regular and comprehensive evaluations and action plans.
• Keep location organized, clean and presentable and conduct quarterly walk-throughs with the Director.
• Maintain the milk + honey brand facility standards through oversight of all maintenance and improvement projects.

Human Resources

• Collaborate with INC HR Department to ensure that company and location policies and procedures are compliant with regulations, financially responsible, and in the best interests of our employees.
• Recruit for all location positions, oversee the application process and make final decisions about all hiring decisions.
• Conduct and supervise employee verbal and written notices and terminations.
• Mentor and develop the staff, providing clear and reachable goals, reviews and regular coaching.

Vision & Growth

• Develop and maintain a comprehensive marketing calendar for your location, including location specific advertising and marketing campaigns, seasonal promotions and special events.
• Attend all leadership meetings and contribute substantially to company-wide initiatives and projects.
• Help the Marketing team set marketing goals and provide the operational support to achieve those goals.
• Collaborate with INC. on special projects as needed.

Qualifications and Experience:

• 5+ years of overseeing a team of 50+ people
• Bachelors Degree or equivalent
• Must be a self-starter and driver for the location, possess the ability to work autonomously and with a team
• Demonstrated ability to respond calmly and with clarity in high-pressure situations

milk + honey offers the following benefits:

• Generous discounts on treatments and products
• Paid Time Off upon hire (FT+)
• Competitive Compensation Plan
• Diversity, Equity, and Belonging Board
• Company paid Basic Life/AD&D
• Hyperclean Environment
• Matching 401k plan (PT/ FT/FT+)
• Affordable Health, Dental and Vision plans after 30 days of employment (FT)
• Internal Growth + Mobility

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.