General Manager, Operations Jobs

At Brookfield Properties, our success starts with our people. People like you. Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management — one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day.

We are seeking a General Manager to join the Brookfield Properties U.S. Office Division in Los Angeles. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

The Figueroa at Wilshire building is a one million square foot, high-rise office building. This role is responsible for developing and enhancing external and internal relationships with Senior Management, Tenants and Employees, ensuring overall business success, and delivering outstanding tenant service ultimately resulting in superior customer satisfaction. The General Manager will work with regional/national counterparts to share best practices and ensure alignment, and will bring innovative operational methodologies, programs, and tenant services that will set Brookfield apart from its competition and establish it as the preeminent property manager in the industry.

Tenant Relations. Develops and maintains positive tenant relations mainly through regular face-to-face contact. Listens to tenant concerns; clarifies issues; identifies solutions; communicates to all parties. Responsible for tenant retention and satisfaction. Develops and implements a tenant-retention program to include tenant profiles and custom strategies to retain tenants. Identifies tenants who are not likely to renew and develops replacement strategy.

Management and Leadership. The GM manages all property operations including occupancy, use, repairs, maintenance, security, improvements, and general well-being of the property. Manages integrated team, which includes regular Brookfield employees and third- party vendors/contractors. Provides leadership, direction and advice. Sets the standard for attendance, behavior, and professionalism. Ensures efficient delivery of services and maintenance of the property. Conducts regular property inspections, communicates priorities, and provides guidance as necessary. Exhibits strong leadership that engages the property team to be successful and financially responsible.

Budgets and Planning. Develops property operating and capital budgets. Collects data and analyzes it. Makes recommendations for approval. Reviews utility consumption patterns and develops forecasts. Develops forecasts of tenant revenues and expenses.

Maintenance and Service. Negotiates and maintains property service contracts such as security, cleaning, elevator maintenance, etc. Confers with vendors regarding scope and quality of service. Ensures vendors meet contracted service standards and price. Ensures compliance with all local, state and federal code requirements.

Project Management. Oversees major repairs and capital projects within budget and project plan. Coordinates specification preparation, bidding and award. Works closely with construction management and engineering teams to execute projects.

Reporting. Monitors monthly financial report to determine net effect of expense to budget, explains and reconciles variances. Approves property purchase orders, invoices and tenant invoices for payment. Prepares quarterly property management reports including operating results, stacking plan, tenant issues review, physical plant summaries, cleaning review and utilities summaries. Works with the Property Accounting department to manage accounts receivables for the property.

Management Communications. Keeps Senior Vice President of Operations informed of all issues.

Leasing Operations and Lease Administration. Cultivate relationships with existing office tenants and retailers to develop a list of prospects. Ensures that all vacant spaces are “best of class” and prepared to lease as quickly as possible. Available to walk spaces with prospective tenants. Coordinate move-ins, deliveries, and tenant special requests.

Able to read, interpret, and abstract leases. Reviews leases to provide all required tenant services and coordinate billing of same. Works with contractors and construction department on tenant improvement projects to ensure projects are completed per the requirements of the lease. Maintains familiarity with the contents of all of the leases of current tenants and able to identify and follow up on deviations.

Other. Coordinates and assists with other departments. Maintains a positive work environment. Maintains positive image for Brookfield by participating in real estate organizations, such as BOMA, IREM, etc.

At Brookfield Properties, your career progression is important to us. Our leadership teams are dedicated to your success as an employee, and we invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.

End your job search and find your career today, at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Salary Type: Exempt

Pay Frequency: Bi-weekly

Annual Base Salary Range:

Starting salary is typically between $160,000 and $190,000 annually, however, it is ultimately determined by the scope of the position the candidate's relevant experience, and internal equity.

Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan

Dental Coverage: Yes, under Brookfield Medical Plan

Vision Coverage: Yes, under Brookfield Medical Plan

Retirement: 401(k)

Insurance: Employer-paid life & short/long term disability

Brookfield Properties is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment.