General Manager Operations Jobs

We have been retained by our client to find a General Manager Operations supporting Southern California (Poway, Santa Ana, Nipomo, Bakersfield, Riverside) & Las Vegas, NV. Our client is the leading Traffic Control Leader in the United States, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support.

**This role will sit in Orange County**

The General Manager reports to the Vice President, West Business Unit and will be instrumental in developing and implementing operational standards/plans across the business unit to achieve strategic goals. Specifically, the role will work with business unit leaders to ensure that the geographic areas are being effectively and safely managed by planning and overseeing the daily operations. The General Manager role will have profit and loss responsibility for their geographic area, including budgetary items. This position will ensure safe work environments and verify customer needs are being met at the highest level of satisfaction. The ideal candidate will want to roll up their sleeves and dive into day-to-day issues, as well as lead strategic initiatives and projects.

Core Responsibilities:

• Leverages quantitative and qualitative metrics, guidelines, and standards to evaluate the organization’s efficiency and effectiveness; identifies opportunities for improvement and growth.
• Translates strategic business needs into practical actions and drives performance across the business unit.
• Overall ownership of P&L, to include labor expense management and indirect expense.
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.
• Foster team building through leadership practices and regular communication strategies. This role will play an integral part in talent assessment and development of direct reports and the business unit.
• Measures productivity by analyzing performance data, finance data, and activity reports.
• Model a “safety first” culture and ensure safety is priority one.
• Successfully engage and interact with key customers within designated area.
• Facilitate communication with leadership team to ensue alignment to business goals and opportunities.
• Talent Assessment and Performance Management responsibilities for the Area Managers and other leaders on the team.

Key Qualifications:

• Demonstrated full ownership of P&L management to include interpreting financial and other data as needed to set operational goals.
• 5+ years of significant management experience, preferably overseeing an entire organization, division, or similar sized business unit.
• Bachelor's degree in business, management, or similar field preferred; equivalent experience will be considered.
• Excellent analytical, decision-making, and problem-solving skills.