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- Exchange Support Role
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- Hybrid Senior Application Administrator
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- Foreign Exchange Trader
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Company | Citi |
Address | Irving, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services,Investment Banking |
Expires | 2023-08-01 |
Posted at | 10 months ago |
Job Id: 23667250
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Acts as SME to senior stakeholders and /or other team members.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Participate in application releases, from development, testing and deployment into production.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
- Has the ability to operate with a limited level of direct supervision.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Perform same day risk reconciliations
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Acts as advisor or coach to new or lower level analysts.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Develop and maintain technical support documentation.
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Reviews and develops application contingency planning to ensure availability to users.
- Identifies ways to maximize the potential of the applications used
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Performs other duties and functions as assigned.
- Start of day checks, continuous monitoring, and regional handover.
- Can exercise independence of judgement and autonomy.
- 5-8 years experience in an Application Support role.
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde
- Good all-round technical skills
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Effectively share information with other support team members and with other technology teams
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Experience installing, configuring or supporting business applications.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Ability to plan and organize workload
- Knowledge/ experience of problem Management Tools.
- Experience with some programming languages and willingness/ability to learn.
- Bachelor’s/University degree or equivalent experience
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